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BAC SLM question: How to restart a terminated SLA?

Esteemed Contributor Esteemed Contributor

BAC SLM question: How to restart a terminated SLA?

Hi all

 

Is there a way to restart an Agreement in SLM which was stopped by mistake? The Agreement is in the "Terminated" state.

 

Any suggestion is welcome. Thanks a lot

7 REPLIES
Honored Contributor Honored Contributor

Re: BAC SLM question: How to restart a terminated SLA?

Hi

 

You will have to change the end date of the SLA ,using CMDB

Esteemed Contributor Esteemed Contributor

Re: BAC SLM question: How to restart a terminated SLA?

Hello Amit

Honestly i am a bit confused and i fail to understand how the terminated Agreement is related to the CMDB? Can you give me a hint on what i would need to edit i CMDB to restart the Agreement?

Thanks a lot
Honored Contributor Honored Contributor

Re: BAC SLM question: How to restart a terminated SLA?

Hi

 

The SLA object is kept on CMDB , with its start date and and date (plus other attributes)

 

to change the SLA end date, you need to use CMDB admin (CI Type manager for example) to find the CMDB object represent the SLA (I thing the CI type is "Service level aggrement"), and update the specific attribute

 

please notice that the SLA CI type is not displayed by default in CMDB admin, since its a sub class of "configuration" CI type. in order to display the CI type (and find the CI instnace for your SLA) you will need to change the "root" CI type displayed in CMDB admin. look at the forum for how to do this change.

 

Hope this helps,

Amit

Regular Advisor

Re: BAC SLM question: How to restart a terminated SLA?

please try this at your db bac with bac profile database

if You found result this queery it may can start again:
Select * FROM NOA_TASKS where NOAT_TYPE = 'reaggregation'

then You have delete the querry result with:
DELETE FROM NOA_TASKS where NOAT_TYPE = 'reaggregation'

back to bac choose admin service level management, the schedule will be automatic run
Regular Advisor

Re: BAC SLM question: How to restart a terminated SLA?

hi All,

I`ve some issue with bulk size, I`ve been changes bulk size into new = 30, but when check fresh log still logged 40. Kuodos always submit.

Thanks
Regular Advisor

Re: BAC SLM question: How to restart a terminated SLA?

still strugle with SLA. Any comments are wellcome for koudos. Thanks
Highlighted
Occasional Visitor

Re: BAC SLM question: How to restart a terminated SLA?

Thanks for information. It is great!