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BSM - RTSM Admin error

Frequent Advisor

BSM - RTSM Admin error

Hi All,

 

While opening the RTSM Admin link in BSM, getting below error prompt:

 

Error while reading the permitted navigation items file. Navigation item doesn't exist.

 

Any suggestions whats causing this!!

 

(BSM 9.20 with OMi)

4 REPLIES
Esteemed Contributor

Re: BSM - RTSM Admin error

Hello,

 

Could you confirm java version you are using? 

Do you have load balancer/reverse proxy in the environment?

“If you find that this or any post resolves your issue, please be sure to mark it as an accepted solution.”
Frequent Advisor

Re: BSM - RTSM Admin error

Java version is 7 update 60 (build 1.7.0_60-b19).

 

There is no LB or proxy. 1GW1DPS on a physical server.

Esteemed Contributor

Re: BSM - RTSM Admin error

Hi,

 

BSM 9.20 recommended Java is 6 update 31. Higher Java version will likely cause the display issues.

Please downgrade Java to 6 update 31 and try again.

“If you find that this or any post resolves your issue, please be sure to mark it as an accepted solution.”
Valued Contributor

Re: BSM - RTSM Admin error

Hi nav00114,

 

Hope ur doing well,

 

As per ur post follow,

 

- resetting the IE with company default settings

- uninstalling Java 6 u31 and installing it back

- rebooting the computer

 

Thank you.

Mandarx

 

if this help i appreciate Kudos

“If you find that this or any post resolves your issue, please be sure to mark it as an accepted solution.”