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Error on opening SiteScope console

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Super Advisor

Error on opening SiteScope console

Hi All,

We have installed fresh sitescope on win2k8 on 64 bit version and installation was successfully completed, but when we are trying to access sitescope console we are getting error as attached in screenshot. when trying on sitescope server itself only single cross marks appears on console and when tried on local desktop attached error comes up.

Error is " An error occured while trying to initialize SiteScope(null), check out your system.error(java console by default) for details"

we have later installed JRE 1.7 on SiteScope server which was not there on server before sis installation and also win2k8 is on VM.

Please suggest solution for the same.

Hanumant

9 REPLIES
Trusted Contributor

Re: Error on opening SiteScope console

[ Edited ]

Hi ,

 

There is no issue with SiS , this error is related to Java . I suggest to you,Please install the Java 6 into the client side, where you want to open the Sitescope URL.

 

Regards,

Sumit Kumar

Mark as solution , if works for you.
Regards,
Sumit Kumar
Super Advisor

Re: Error on opening SiteScope console

Hi Sumit,

 

I have already java 6 installed at client side and in other environment sitescope opens up perfectly but not sure what is the issue with this new fresh installaed sitescope...plz suggest way out.

 

Hanumant

HPE Expert

Re: Error on opening SiteScope console

Try to delete Java cache, close all browsers then follow these steps:

http://www.java.com/en/download/help/plugin_cache.xml
Kenneth Gonzalez
HP Support

If you find that this or any post resolves your issue, please be sure to mark it as an accepted solution.

If you haven’t tried it yet, come and join us in our entitled forums at Support Customer Forums
Occasional Visitor

Re: Error on opening SiteScope console

Closed all browsers and Deleted Java cache, by following these steps, but still it did not work. still give the same Error.

http://www.java.com/en/download/help/plugin_cache.xml

Frequent Advisor

Re: Error on opening SiteScope console

Open the Java Console and try to add the Sitescope link as exception in the Security Menu. Maybe it works.

HPE Expert

Re: Error on opening SiteScope console

Hi,

What is your SiS version? Not all of them work with Java 7
Kenneth Gonzalez
HP Support

If you find that this or any post resolves your issue, please be sure to mark it as an accepted solution.

If you haven’t tried it yet, come and join us in our entitled forums at Support Customer Forums
Advisor

Re: Error on opening SiteScope console

Hi,

 

Please uninstall java 1.7 on SiteScope server and install version 1.6 update 41, which will fix this issue.

 

Even I faced similar issue where either SiS takes atleast 20 minutes to open or never opens, after downgrading to 1.6 update 41 of Java version everything was smooth and quick.

 

Also you need to ensure that the internet explorer which you open in your local desktop should be of medium-low security level as some of these might be blocked by IE as well.

 

Let us know if this has fixed your issue.

 

thanks,

Muthuvel.S

Senior Member

Re: Error on opening SiteScope console

# pwd
/opt/HP/SiteScope/java/bin

# ./java -version

java version "1.7.0_51"
Java(TM) SE Runtime Environment (build 1.7.0_51-b13)
Java HotSpot(TM) 64-Bit Server VM (build 24.51-b03, mixed mode)

 

This is what was apparently installed with my sitescope 11.3 today yet I am also receiving this error after successful operation for about 1 hour. Now can't do anything.

Senior Member

Re: Error on opening SiteScope console

I bounced my SiteScope instance and the error went away.