Application Perf Mgmt (BAC / BSM) Practitioners Forum
Showing results for 
Search instead for 
Do you mean 

Getting Data Encryption error while recording RDP transaction in Vugen 11.51

Regular Visitor

Getting Data Encryption error while recording RDP transaction in Vugen 11.51

Hi ,

 

I am getting a data encryption error while recording RDP transaction in vugen 11.51. the remote server is having RDP version 6.1 and the client is having 5.2. also remote server is hosting windows 2008 R2 and client is windows 2003 R2. any suggestion how to overcome this error please?

 

 

Thanks,

Om

7 REPLIES
HPE Expert

Re: Getting Data Encryption error while recording RDP transaction in Vugen 11.51

hello,

Please check this document, it should help you :

http://support.openview.hp.com/selfsolve/document/KM1333675

Hope this helps,
PatW
Occasional Collector

Re: Getting Data Encryption error while recording RDP transaction in Vugen 11.51

[ Edited ]

Hi,

I have the same problem.
The above link can not open ( I do not have access to the Contract identifier (SAID))

Could you please briefly explain how to solve this problem with RDP?

 

Thanks

HPE Expert

Re: Getting Data Encryption error while recording RDP transaction in Vugen 11.51

Cause  

In some systems, depending on the client and server versions, the default values for encryption causes problems, the encryption level prevents Vugen to record.

Fix  

 

In the RPD or terminal Services Server, go  to "administrative tools",  then go to the "Terminal Services Configuration", then go to RDP-TCP properties and in the "general" tab lower the Lower the encryption level to "Low"

Occasional Collector

Re: Getting Data Encryption error while recording RDP transaction in Vugen 11.51

[ Edited ]

Problem solved,
Thank you very much

HPE Expert

Re: Getting Data Encryption error while recording RDP transaction in Vugen 11.51

Please mark my answer as "Solution" cheers
Occasional Collector

Re: Getting Data Encryption error while recording RDP transaction in Vugen 11.51

Need to add a tag "solution" to your message?
added. Or not?
Acclaimed Contributor Acclaimed Contributor

Re: Getting Data Encryption error while recording RDP transaction in Vugen 11.51

[ Edited ]

>Please mark my answer as "Solution" cheers

 

Only the OP can do that.  But nzvonilov can assign Kudos by clicking the white stars.

 

>Need to add a tag "solution" to your message?

 

No, that is useless.  Please remove those tags by clicking on these links and follow the directions under Tag Options:

http://h30499.www3.hp.com/t5/forums/tagdetailpage/tag-cloud-grouping/tag/tag-cloud-style/frequent/message-scope/single/message-uid/6293593/user-scope/all/tag-scope/all/timerange/all/tag-visibility-scope/all

http://h30499.www3.hp.com/t5/forums/tagdetailpage/tag-cloud-grouping/tag/tag-cloud-style/frequent/message-scope/single/message-uid/6293655/user-scope/all/tag-scope/all/timerange/all/tag-visibility-scope/all