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SiteScope 11.10 Remote HPUX SSH Connection failures

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Regular Advisor

SiteScope 11.10 Remote HPUX SSH Connection failures

I keep getting this error in SiteScope 11.10 when trying to perform a Test from Remote Unix Servers area in SiteScope:

remote command error out reading (-996)

I have tried many different options based on the Knowledge Base.

Any information greatly appreciated.
Points given.

Thanks.
1 ACCEPTED SOLUTIONS
HPE Expert

Re: SiteScope 11.10 Remote HPUX SSH Connection failures

Select "Trace" checkbox in the problematic UNIX server definition, run the test again and check relevant error messages in RunMonitor.log. It may give you a hint on what's going wrong with connection to the server.
10 REPLIES
HPE Expert

Re: SiteScope 11.10 Remote HPUX SSH Connection failures

Select "Trace" checkbox in the problematic UNIX server definition, run the test again and check relevant error messages in RunMonitor.log. It may give you a hint on what's going wrong with connection to the server.
Regular Visitor

Re: SiteScope 11.10 Remote HPUX SSH Connection failures

We are experiencing connection issues to CentOS/VM clients from our Sitescope host server. We are receiving error "remote command error timed out reading (-996)" on our Sitescope console and the connection is dropped.

 

The client receives a connection request and allows the connection yet the Sitescope host only has a waiting hour glass. After about a minute or so the client receives a  disconnect. We have verified that the host in fact does get logged on to the client with the ID and that the host gets disconnected after some time. We are unclear as to what Sitescope is requesting and or what it is doing during the wait period.

 

Any help to resolve connectivity issues from Sitescope host to CentOS/VM is greatly appreciated.

 

Thanks,

Esteemed Contributor Esteemed Contributor

Re: SiteScope 11.10 Remote HPUX SSH Connection failures

Hi.

 

Are you running SiteScope on Windows?

Does your issue have any resemblance to http://h30499.www3.hp.com/t5/ITRC-Business-Availability/SSH-problem-connecting-to-Linux-server-v11/t... ?

 

Thank you.

Sergey.

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Regular Visitor

Re: SiteScope 11.10 Remote HPUX SSH Connection failures

Yes I am running Sitescope on Windows and yes it seems to be related to the link you provided. I looked in the logs and found "Reading from server timed out. Connection timed out".

 

But the user gets logged on to the client. The clients are Linux and I have verified the "messages" logs.

 

Thanks.

Super Advisor

Re: SiteScope 11.10 Remote HPUX SSH Connection failures

Try using plink instead of internal java libraries

 

For the remote server Check under the advanced settings and ssh connection Method.

Advisor

Re: SiteScope 11.10 Remote HPUX SSH Connection failures

[ Edited ]

Do the connection credentials you inserted in SiteScope belong to a user that is defined on the VM as a ksh shell user? In that case the shell might take longer to respond to SiteScope's connection than the designated connection timeout.

 

Please try to check 'Wait for SSH connection prompt' checkbox and enlarge the 'SSH prompt timeout' as required (both parameters are in Preferences > Infrastructure > General).

 

Remember to restart SiteScope after updating values in the Infrastructure Preferences.

Esteemed Contributor Esteemed Contributor

Re: SiteScope 11.10 Remote HPUX SSH Connection failures

Personally, not as a SiteScope engineer but as a SiteScope user, I'd discourage using ksh as shell for SiteScope at all.

 

Running SiteScope user with bash is much less troublesome.

 

Thank you.

Sergey.

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Super Advisor Super Advisor

Re: SiteScope 11.10 Remote HPUX SSH Connection failures

Sergey's method has helped ! Excellent !

Best regards,
Alexey
Occasional Visitor

Re: SiteScope 11.10 Remote HPUX SSH Connection failures

This is great. Eitanr's advice has helped in fixing this issue

 

Thanks,

Nandha

Occasional Contributor

Re: SiteScope 11.10 Remote HPUX SSH Connection failures

Thats great..It fixed my issue.Thanks you