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bsm service health error

Honored Contributor Honored Contributor

bsm service health error

BSM Service health intermittently giving ucmdb service currently unavailable

 

what could be the issue .We created all the new schemas and observed such error

Cheers!

Nvr Blame a day in ur life....... Good day gives "happiness" & Bad day gives "experience" ......
15 REPLIES
Honored Contributor Honored Contributor

Re: bsm service health error

This error can cause for many erreneous situations. To drill down, need to analyse the BSM logs.

 

Some of the general reasons I am aware of are

 

- UCMDB (service in DPS) out of  memory.

- network issue (due with high packet drop rate and low bandwidth between client & BSM servers)

 

 

Just see if this is happening from only in few machines or even from machines in LAN as in BSM servers. 

 


Regards,
Raj

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Honored Contributor Honored Contributor

Re: bsm service health error

This issue observed after we connected bsm application to new schemas

 

Also we try and change the jmx & bsm password.

 

pl suggest

Cheers!

Nvr Blame a day in ur life....... Good day gives "happiness" & Bad day gives "experience" ......
Honored Contributor Honored Contributor

Re: bsm service health error

configuration is high so i dont thik out of memory problem

Cheers!

Nvr Blame a day in ur life....... Good day gives "happiness" & Bad day gives "experience" ......
Trusted Contributor

Re: bsm service health error

Dear Sameer,

 

 

Could you please revert with the BSM version.

Regards,

Abhijeet
Honored Contributor Honored Contributor

Re: bsm service health error

BSM 9.13
Cheers!

Nvr Blame a day in ur life....... Good day gives "happiness" & Bad day gives "experience" ......
Trusted Contributor

Re: bsm service health error

Are u facing this issue while using 360 Degree View ?

Regards,

Abhijeet
Honored Contributor

Re: bsm service health error

Share bam.admin.log, bam.app.log, bam.actionbase.log, bam.ble.plugin.log & bam.app.frontend.log

 

--Sujith

Close the thread if your issue is resolved to make the thread meaningful and complete. Do show gratitude to people who helped you by assigning points.
Honored Contributor Honored Contributor

Re: bsm service health error

all the above logs are 0kb size

 

 

Cheers!

Nvr Blame a day in ur life....... Good day gives "happiness" & Bad day gives "experience" ......
Honored Contributor Honored Contributor

Re: bsm service health error

from odb i see below error

 

12-07-20 12:59:56,870 [628810756@qtp0-919] (SecurityManagerImpl.java:106) ERROR - authentication failure
appilog.server.security.authentication.AuthenticationFailedException:  Cannot find user [bsm_odb_customer_1]
 at appilog.server.security.authentication.AbstractMamLoginAuthenticator.checkPassword(AbstractMamLoginAuthenticator.java:35)
 at appilog.server.security.authentication.MamLoginAuthenticator.doAuthenticate(MamLoginAuthenticator.java:17)
 at appilog.server.security.authentication.AbstractMamLoginAuthenticator.authenticate(AbstractMamLoginAuthenticator.java:26)
 at appilog.server.security.SecurityManagerImpl.authenticate(SecurityManagerImpl.java:104)
 at appilog.framework.shared.security.operation.SecurityOperationAuthenticate.doExecute(SecurityOperationAuthenticate.java:19)
 at appilog.framework.shared.security.operation.SecurityOperation.doExecute(SecurityOperation.java:22)
 at appilog.framework.shared.manage.operation.impl.AbstractMamOperation.commonExecute(AbstractMamOperation.java:30)
 at com.mercury.topaz.cmdb.shared.manage.operation.impl.AbstractCommonOperation.execute(AbstractCommonOperation.java:62)
 at com.mercury.topaz.cmdb.server.manage.rpm.RequestProcessor.processRequest(RequestProcessor.java:154)
 at com.mercury.topaz.cmdb.server.manage.rpm.RequestProcessor.handleRequest(RequestProcessor.java:125)
 at com.mercury.topaz.cmdb.server.manage.Framework.handleRequest(Framework.java:344)

Cheers!

Nvr Blame a day in ur life....... Good day gives "happiness" & Bad day gives "experience" ......
Honored Contributor Honored Contributor

Re: bsm service health error

attached logs

Cheers!

Nvr Blame a day in ur life....... Good day gives "happiness" & Bad day gives "experience" ......
Honored Contributor

Re: bsm service health error

Looking at the logs, it looks like LW-SSO synchronization issue with RTSM. Can you back up the existing init key under

 

Single-Sign mode configuration (Admin->Platform->Users and Permissions->Authentication Management->Configure->Single Sign-On) and modify it to something else.

 

Post back the results

 

--Sujith

Close the thread if your issue is resolved to make the thread meaningful and complete. Do show gratitude to people who helped you by assigning points.
Trusted Contributor

Re: bsm service health error

Fhew.. While trying to simulate this issue in my lab, I ran into same issue and finding it difficult to fix it.

 

 

Regards,

Abhijeet
Honored Contributor Honored Contributor

Re: bsm service health error

i tried reinstalling but still same issue

 

any idea on below error

 


2012-07-20 23:00:59,406 [main] (MBeanUtils.java:89) ERROR - Error invoking performing operation for Topaz:service=hac-service-manager url service:jmx:rmi:///jndi/rmi://localhost:29612/jmxrmi
java.rmi.UnmarshalException: Error unmarshaling return header; nested exception is:
 java.net.SocketException: Connection reset

Cheers!

Nvr Blame a day in ur life....... Good day gives "happiness" & Bad day gives "experience" ......
Highlighted
Frequent Advisor

Re: bsm service health error

You can try to go to

http://<DPS>:21212/jmx-console/HtmlAdaptor?action=inspectMBean&name=UCMDB:service=Security Services#changeIntegrationUserPassword

 

and change the password of bsm_odb_customer_1 user to the one your specified during installation.

 

Danny

Honored Contributor Honored Contributor

Re: bsm service health error

I tried re-installing BSM but still it is giving problem. Few of the HAC services from DPS continuously starting & stopping.

Pl help to resolve this.

Attaching here topaz logs

 

Pl suggest

Cheers!

Nvr Blame a day in ur life....... Good day gives "happiness" & Bad day gives "experience" ......