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bsm upgrade 8.07 to 9.1- BSM 9.10 Upgrader- issue with dps- enrichmentDrivenUpgrade failed

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Occasional Contributor

bsm upgrade 8.07 to 9.1- BSM 9.10 Upgrader- issue with dps- enrichmentDrivenUpgrade failed

I was trying to do an upgrade from BAC 8.07 to 9.10. Bsm 9.1 installation completed, post installation wizard executed and restored the relevant folders from bsm 8.07 instance. The issue is that when the DPS upgrade wizard executes, during the cmdb upgrade, enrichmentDrivenUpgrader component fails.

find the upgrade.wizard.log entry:

 

 

2012-06-20 11:01:42,061 [Thread-129] (CmdbUpgradePanel.java:214) INFO  - Start validating CMDB upgrader enrichmentDrivenUpgrader
2012-06-20 11:01:42,139 [Thread-129] (CmdbUpgradePanel.java:216) INFO  - Validation of CMDB upgrader enrichmentDrivenUpgrader: PASSED
2012-06-20 11:01:42,139 [Thread-129] (CmdbUpgradePanel.java:214) INFO  - Start validating CMDB upgrader reconciliationUserClassesUpgrader
2012-06-20 11:01:42,186 [Thread-129] (CmdbUpgradePanel.java:216) INFO  - Validation of CMDB upgrader reconciliationUserClassesUpgrader: PASSED
2012-06-20 11:01:42,186 [Thread-129] (CmdbUpgradePanel.java:214) INFO  - Start validating CMDB upgrader packageManagerUpgrader
2012-06-20 11:01:42,233 [Thread-129] (CmdbUpgradePanel.java:216) INFO  - Validation of CMDB upgrader packageManagerUpgrader: PASSED
2012-06-20 11:01:42,233 [Thread-129] (CmdbUpgradePanel.java:214) INFO  - Start validating CMDB upgrader saasPostUpgrader
2012-06-20 11:01:42,311 [Thread-129] (CmdbUpgradePanel.java:216) INFO  - Validation of CMDB upgrader saasPostUpgrader: PASSED
2012-06-20 11:01:42,311 [Thread-129] (CmdbUpgradePanel.java:214) INFO  - Start validating CMDB upgrader CleanupRemoveColumnsUpgrader
2012-06-20 11:01:42,358 [Thread-129] (CmdbUpgradePanel.java:216) INFO  - Validation of CMDB upgrader CleanupRemoveColumnsUpgrader: PASSED
2012-06-20 11:01:42,373 [Thread-129] (CmdbUpgradePanel.java:247) INFO  - Start running CMDB upgrader enrichmentDrivenUpgrader
2012-06-20 11:01:50,764 [Thread-129] (CmdbUpgradePanel.java:252) ERROR - Run of CMDB upgrader enrichmentDrivenUpgrader: FAILED
com.mercury.topaz.cmdb.shared.base.CmdbException: [ErrorCode [-2147483648] undefined error code]
Failed to run enrichment(s): [Delete_Incorrect_Interface_CIs]
 at appilog.server.upgrade.impl.EnrichmentDrivenUpgrader.upgrade(EnrichmentDrivenUpgrader.java:169)
 at com.hp.ucmdb.upgrade.UpgradeExecutor.upgrade(UpgradeExecutor.java:201)
 at com.hp.ucmdb.management.impl.DatabaseManagementImpl.doUpgradeAction(DatabaseManagementImpl.java:212)
 at com.hp.ucmdb.management.impl.DatabaseManagementImpl.doUpgradeAction(DatabaseManagementImpl.java:192)
 at com.hp.ucmdb.management.impl.DatabaseManagementImpl.upgrade(DatabaseManagementImpl.java:184)
 at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
 at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
 at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
 at java.lang.reflect.Method.invoke(Method.java:597)
 at com.hp.ucmdb.management.impl.CmdbManagementImpl$ContextClassLoaderInvocationHandler.invoke(CmdbManagementImpl.java:82)
 at $Proxy24.upgrade(Unknown Source)
 at com.mercury.topaz.upgrade.wizard.panels.CmdbUpgradePanel.performUpgrade(CmdbUpgradePanel.java:248)
 at com.mercury.topaz.upgrade.wizard.panels.CmdbUpgradePanel.access$100(CmdbUpgradePanel.java:23)
 at com.mercury.topaz.upgrade.wizard.panels.CmdbUpgradePanel$UpgradePerformer.run(CmdbUpgradePanel.java:267)
 at java.lang.Thread.run(Thread.java:662)

 

 

any clue/solution? a quick response is really appreciated. thanks
.

2 REPLIES
Occasional Advisor

Re: bsm upgrade 8.07 to 9.1- BSM 9.10 Upgrader- issue with dps- enrichmentDrivenUpgrade failed

Hi,

 

Can you check if there's more detailed info in one of the logs under hpbsm\log\upgrade folder related to this upgrader?

 

if this isn't listed as a mandatory upgrader, you can skip this now and rerun it later. you can manually update the status of this upgrader in the UPGRADERS_STATUS table (management db) to PASSED and continue the upgrade.

 

BR,

~g

Frequent Advisor

Re: bsm upgrade 8.07 to 9.1- BSM 9.10 Upgrader- issue with dps- enrichmentDrivenUpgrade failed

CMDB log is under dfferent directory at /HPBSM/odb/runtime/log folder . The UPGRADE_STATUS table is for conifguration upgrade only so you won't be able to bypass this error unfortunately. From the log, it seems CMDB tried to delete some interface CI but failed for some reason. Did you run pre-upgrade tool before the upgrade? 

 

Most likely you have to engage R&D to fix the error. Please open a support case.

 

regards,

 

Danny