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Reports N/A Max / Average data

by on ‎06-19-2013 11:07 AM

In the reports the values for MAX and Average are N/A but in the status appears data


  Max Average Last
Counter in Error 0 0 0
Processor\Average\System n/a n/a 0,7225
Processor\Average\User n/a n/a 0,6107



The main problem in this case is because SiteScope is taking the data like a String, not like a number and for that reason, SiteScope is not able to create the calculation.


This problem can be solve very quickly modifying the regional settings.


  • Server Regional Settings are according the english default values. that means in current format: English (United States), Decimal Symbol "." and digit grouping ","


  • On Services, we must to confirm, the user is running the service has the same regional settings configuration
on ‎11-14-2013 02:44 AM

Can you please be more clear.

The snapshot you have shared is of report or alert?

We cleared this problem by:

KPI field in the CI status alert category will return value when alert is configured for child CI.


Thanks & regards