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HP Data Protector Express - can't get serial number from Barracuda Networks

 
Applecity
New Member

‎09-10-2013 12:03 AM - last edited on ‎09-15-2013 08:23 PM by

‎09-10-2013 12:03 AM - last edited on ‎09-15-2013 08:23 PM by

HP Data Protector Express - can't get serial number from Barracuda Networks

 

Hello,

 

We bought HP StorageWorks Ultrium 1760 SAS. There was HP Data Protector Express Single Server Edition Software. It shoud be free. From HP's site I went to Barracuda Networks to get serial number. But "DPX has been discontinued by HP and the information you provided decodes as DPX 5.0 Basic or older and is not eligible for the free migration/upgrade."

 

What should I do? Thanks!

 

 

P.S. This thread has been moved from Data Protector Support and News Forum to Automated Backup.
-HP Forum Moderator

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Bob_Clark
Honored Contributor

‎09-10-2013 12:12 PM - edited ‎09-10-2013 12:14 PM

‎09-10-2013 12:12 PM - edited ‎09-10-2013 12:14 PM

Re: HP Data Protector Express - can't get serial number from Barracuda Networks

Dataq Protector Express is not supported by the same group that supports Data Protector

 

I went into what documentation that I could find, and found that there is a DPX 6.0 version, so, that part of the error may be able to be resolved by having your sales person get an up-to-date copy

 

However, the documentation did not extend to how to obtain the serial number, so I probably won't be able to help with that

 

Sorry I couldn't be of more help

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