Awards of Excellence Americas
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Honored Contributor


Implementation Summary

What major business opportunities or problem(s) did you aim to solve with HP Software solutions?

Our company has more than 25,000 employees in more than 20 offices around the world. We provide both retail and business customers a full range of financial products and services. Currently, we serve more than 10 million customers worldwide.


Our IT organization has 4,500 employees worldwide and operates on an annual budget of $2.1 billion. We handle more than 700 large projects a year. The team’s objective is to help drive business success by focusing on timely, available, and cost-effective solutions aligned with business needs.


In the ever-changing financial business environment, the mandate for our team is to deliver cost effective projects quickly. To accomplish this, the team had to find ways to fully integrate project management, automated quality testing tools, best practices, training, and infrastructure and to standardize products, processes, and practices.


Our first objective in 2005 was to establish enterprise-level Quality and Performance Centers of Excellence to develop, support, monitor, and optimize the use of HP Software solutions. The team also had to build awareness of the solutions and demand for them, while providing a dashboard for reporting key performance indicators to all levels of management. Our second objective was to develop a solution that would enable better communication around requirements testing between the Operations team and the development team.


Please describe your implementation, including people, processes and technologies, and any points of integration:

Specific efficiency goals included:

  • Improve visibility into available resources for use on projects
  • Reduce overall length of projects
  • Reduce testing delivery time
  • Reduce overall load testing time
  • Centralize the testing infrastructure
  • Reducing cost and risk by performing lifecycle testing with automated scripts earlier in process
  • Provide real-time reports to management
  • Optimize application performance
  • Reduce testing costs and resource requirements
  • Reduce help-desk costs by detecting defects prior to production
  • Improve communication between Operations and development around requirements testing 

The implementation team was composed of a steering committee and 8 internal groups who used a three-phase approach. During phase 1, the team configured and implemented the Centers of Excellence using Performance Center and Quality Center. Using the ROI that was proven in phase 1, the team was able to gain approval for phase 2.


During phase 2, the team used Business Availability Center to allow development teams to share test scripts with the Operations team. The team used Quality Center to store and link system requirements to over 75,000 documented manual test cases. This enabled managers to know how many test cases had new functionality versus how many were regression tests. Additionally, managers could now prioritize issues based on business impact. For the first time, we could create real-time key performance indicators to manage projects and teams—all while keeping the various levels of management well informed.


In phase 3, the team concentrated on building out the process, people and product knowledge necessary to ensure the effective use of HP Software solutions in the future. We completed our IT transformation in a period of 6 months. After our initial success, we were able to implement project and portfolio management solutions from HP Software so that management could see all project plans. This added visibility has been driving our team’s actions from that point on. All our dashboards are set to auto-refresh so that our executives and managers can make calls as soon as any progress falls short of target dates.


The next objective for our IT organization is to work on eliminating or at least reducing problems when projects are rolled into production. We are currently evaluating Change Control Management within the Business Availability Center to help our Operations CAB leverage our uCMDB implementation to avoid collisions. Additionally, we are exploring ways to manage change better for compliance and cost reduction reasons. We are looking at automating the process of rolling out changes to the complete business service with HP’s automation solutions for the data center as well as client devices.


Please share the top 3 benefits achieved using HP Software. Be sure to describe how the improvements enhance business outcomes.

  • During the pilot initiatives, overall project duration was reduced by 5% and testing delivery time by 20%. Overall load-testing time was also reduced by 10% when compared to previous results.
  • Our initial projects demonstrated the potential to reduce testing costs from 15% to 30% and reduce resource requirements from 5% to 10%, depending on the degree of functional versus regression testing.
  • IT can now demonstrate alignment with business goals.
  • Some of our organization’s largest programs and initiatives quickly adopted the new tools and practices.
  • We now have sound, well-documented practices, procedures, and training in place to support multiple-location, multiple- project enterprise demand while managing headcount.

Please list the HP Software products/solutions that are part of your environment:

  • HP Project and Portfolio Management Center
  • HP Quality Center
  • HP Performance Center
  • HP Business Availability Center
  • HP Data Center Automation Center (under evaluation)
  • HP Client Automation Center (under evaluation)
  • HP Universal CMDB 
Opinions are mine alone and do not represent that of Hewlett Packard Enterprise.