Outlook Password

[Paul Fillingham]

Using a brand new HP pavilion zt1141s with Windows XP (Home upgraded to Pro)

Whenever I use Outlook to access my mail it asks me for a password? I have checked the 'Remember Password' checkbox in;

Tools >> Accounts >> Properties >> Servers

but this does not have any effect. Am I missing something here?

[Jon Finley]

Well... MS has a fix for it, but it's a manual work-around to change the values in the registry.


http://support.microsoft.com/search/preview.aspx?scid=kb;en-us;Q259416


Summarized below:

SYMPTOMS
When you run Outlook using Microsoft Windows 2000 or Microsoft Windows XP and connect to your Internet Service Provider (ISP) to retrieve e-mail messages from a Post Office Protocol (POP) server, your password is not retained even though you have chosen to save your password.



CAUSE
The registry contains incorrect information for the Protected Storage System Provider registry subkey for your account.


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Fix
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How to Back up the Registry:
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Windows XP
Click Start , click Run , type regedt32 in the Open box, and then click OK .


Locate and click the following registry key:


HKEY_CURRENT_USER\Software\Microsoft\Protected Storage System Provider
On the File menu, click Export .


In the File name box, type a unique name for the key.


In the Save In box, click a location for the file, and then click Save .


On the Registry menu, click Exit .


How to Remove the User Account Information
----------------------------------
Windows XP
Quit all programs.


Click Start , click Run , type regedt32 in the Open box, and then click OK .


Locate and click the following registry key:


HKEY_CURRENT_USER\Software\Microsoft\Protected Storage System Provider
On the Edit menu, click Permissions .


Click the registry key for the user that is currently logged on and ensure that Read and Full Control are both set to Allow .


Click the Advanced button, ensure that the user that is currently logged on is selected, that Full Control is listed in the Permissions column, and that This Key and Subkeys is listed in the Apply to column.


Click to select the Replace permission entries on all child objects with entries shown here that apply to child objects check box.


Click Apply , and then click Yes when you receive a prompt to continue.


Click OK , and then click OK again.


Double-click the Protected Storage System Provider key to expand the key, click the user subkey folder that is directly below the Protected Storage System Provider key, click Delete on the Edit menu, and then click Yes in the warning message dialog box.

The user subkey folder looks similar to the following example:
S-1-5-21-124525095-708259637-1543119021-16701
NOTE : For every identity that you have, there may be a subkey under the Protected Storage System Provider key. To resolve this issue in all of your identities, you must delete all of the user subkeys folders under the Protected Storage System Provider key.


On the Registry menu, click Exit , and then restart your computer.


How to Re-Enter Your Password
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NOTE : These steps work for both Windows 2000 and Windows XP.
Click Start , point to Settings , and then click Control Panel .


Double-click Mail , and then click the Mail tab.


In the Account column, click to select the ISP account, and then click Properties .


Click Server , type your password in the Password box, and then click Remember password .


Click OK , and then click Close .


Close Control Panel , and then start Outlook.


On the Tools menu, click Send to test whether your password is retained.



Jon

[Brian G]

I have noticed this same problem on a windows 2000 workstation once before. I was able to resolve the issue by creating a new windows user profile. Once done, I recreated the outlook account. The password was now able to be saved.