Win XP and Outlook XP Password does not save

[Cindy Szafranski]

Does anyone know if there is a solution to fix the Microsoft Outlook "save password" feature? I recently purchased a compaq desktop computer with Windows XP. I loaded XP Office Professional. When I open Outlook it prompts me to enter the ISP password every time. Even though I have checked, "remember password". It is frustrating. Any help would be great.

[Jerome Henry]

Yes Cindy :

http://support.microsoft.com/?kbid=264672

hth

J

[Jay Bollyn]

Cindy,

This is caused by incorrect or corrupted info in the registry.

Use regedit.exe or regedt32.exe to delete the following key:

HKEY_CURRENT_USER\SOFTWARE\Microsoft\ProtectedStorageSystemProvider

Restart Windows.

This will delete all stored passwords on the PC.

Be very careful editing the registry.

Please let us know what happens.

:-) Jay

[PITAUD Jerome]

hello

it is easy
Download and execute it



http://h20015.www2.hp.com/en/softwareDownloadIndex.jhtml?lc=en&softitem=pv-10778-1&sw_lang=en

kind regards

[Cindy Szafranski]

The Microsoft Knowledge Base Article 264672 refers to Outlook Express and I don't use Outlook Express. I use Outlook XP. Will this still fix my issue???

[Cindy Szafranski]

Why does all the Knowledge Base help state Outlook Express? Can I still try this fix even though I use Outlook?

[Jon Finley]

No... they won't work if they are for Express.

Have you loaded SP1 and or SP2 for Office XP?
http://support.microsoft.com/default.aspx?scid=kb;en-us;301475

This have to do with XP, but the 2000 fix may still apply:
http://support.microsoft.com/default.aspx?scid=kb;en-us;290684

If you have multiple accounts:
http://support.microsoft.com/default.aspx?scid=kb;en-us;281791

In case you are using MSN:
http://support.microsoft.com/default.aspx?scid=kb;en-us;287604

That enough for OutLook 2002 ?? :-)

Jon

[Cindy Szafranski]

Jon, I appreciate your assistance. Can you tell me how I can find out what Office XP Service Pack I am running? What would happen if I download SP2 and install it over an existing SP2?

[Jon Finley]

To find out what "version" of office you're running, open MS-Word, click on Help, about MS-Word. The very first line should state what SP you are on.

Installing an SP over the top of the same SP will NOT hurt anything.

Jon

[Mark_354]

I am in the same boat as Cindy. My problem is with Outlook XP (NOT EXPRESS) and did not see a clear solution in the discussion on how to preceed in this matter. ANy mention of this on microsoft is for EXPRESS or Win 98. I would love to fix this headache.

Is there a patch available? Do I have to go in the registry? (which makes a novice like me a little nervous)

Would someone mind assisting me? Cindy any thoughts? What worked for you?

Mark