BackOffice Products
Showing results for 
Search instead for 
Do you mean 

Win XP and Outlook XP Password does not save

Occasional Advisor

Win XP and Outlook XP Password does not save

Does anyone know if there is a solution to fix the Microsoft Outlook "save password" feature? I recently purchased a compaq desktop computer with Windows XP. I loaded XP Office Professional. When I open Outlook it prompts me to enter the ISP password every time. Even though I have checked, "remember password". It is frustrating. Any help would be great.
14 REPLIES
Honored Contributor Honored Contributor

Re: Win XP and Outlook XP Password does not save

Yes Cindy :

http://support.microsoft.com/?kbid=264672

hth

J
You can lean only on what resists you...
Honored Contributor Honored Contributor

Re: Win XP and Outlook XP Password does not save

Cindy,

This is caused by incorrect or corrupted info in the registry.

Use regedit.exe or regedt32.exe to delete the following key:

HKEY_CURRENT_USER\SOFTWARE\Microsoft\ProtectedStorageSystemProvider

Restart Windows.

This will delete all stored passwords on the PC.

Be very careful editing the registry.

Please let us know what happens.

:-) Jay

check Facebook
Occasional Advisor

Re: Win XP and Outlook XP Password does not save

Occasional Advisor

Re: Win XP and Outlook XP Password does not save

The Microsoft Knowledge Base Article 264672 refers to Outlook Express and I don't use Outlook Express. I use Outlook XP. Will this still fix my issue???
Occasional Advisor

Re: Win XP and Outlook XP Password does not save

Why does all the Knowledge Base help state Outlook Express? Can I still try this fix even though I use Outlook?
Honored Contributor Honored Contributor

Re: Win XP and Outlook XP Password does not save

No... they won't work if they are for Express.

Have you loaded SP1 and or SP2 for Office XP?
http://support.microsoft.com/default.aspx?scid=kb;en-us;301475

This have to do with XP, but the 2000 fix may still apply:
http://support.microsoft.com/default.aspx?scid=kb;en-us;290684

If you have multiple accounts:
http://support.microsoft.com/default.aspx?scid=kb;en-us;281791

In case you are using MSN:
http://support.microsoft.com/default.aspx?scid=kb;en-us;287604

That enough for OutLook 2002 ?? :-)

Jon
"Do or do not. There is no try!" - Yoda
Occasional Advisor

Re: Win XP and Outlook XP Password does not save

Jon, I appreciate your assistance. Can you tell me how I can find out what Office XP Service Pack I am running? What would happen if I download SP2 and install it over an existing SP2?
Honored Contributor Honored Contributor

Re: Win XP and Outlook XP Password does not save

To find out what "version" of office you're running, open MS-Word, click on Help, about MS-Word. The very first line should state what SP you are on.

Installing an SP over the top of the same SP will NOT hurt anything.

Jon
"Do or do not. There is no try!" - Yoda
Occasional Visitor

Re: Win XP and Outlook XP Password does not save

I am in the same boat as Cindy. My problem is with Outlook XP (NOT EXPRESS) and did not see a clear solution in the discussion on how to preceed in this matter. ANy mention of this on microsoft is for EXPRESS or Win 98. I would love to fix this headache.

Is there a patch available? Do I have to go in the registry? (which makes a novice like me a little nervous)

Would someone mind assisting me? Cindy any thoughts? What worked for you?

Mark
Occasional Advisor

Re: Win XP and Outlook XP Password does not save

I was given information from a reliable source that had the same issue as me. She gave me the following link and information:
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q264672
Go there and do what it says starting with backing up your registry as I did
with the thought that if this does not work I can restore my current
registry. It does work though and even though they really do not mention
Outlook2002 it is what you need. I don't know how many months that I spent
trying to get a fix and a nice lady sent me this fix and it works.

Occasional Visitor

Re: Win XP and Outlook XP Password does not save

Thanks for taking the time Cindy. it worked!
Mark.
Occasional Advisor

Re: Win XP and Outlook XP Password does not save

Mark,

I am glad to hear it worked for you - I wish Microsoft would add XP to the list so that people like us wouldn't have to search so hard to find a fix.

Cindy
Occasional Visitor

Re: Win XP and Outlook XP Password does not save

Typical Microsoft. Thanks again.
Highlighted
Occasional Visitor

Re: Win XP and Outlook XP Password does not save

I could not find protected storage system provider folder in the Microsoft Folder.