BriefingsDirect by Dana Gardner
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Register to hear HP experts on support strategies for unique challenges of virtualized environments

Dana Gardner (Dana_Gardner) on ‎11-28-2011 10:39 AM

Advanced and pervasive virtualization and cloud computing trends are driving the need for a better, holistic approach to IT support and remediation. Keeping virtualized servers that support mission-critical applications and databases at top levels of performance 24 x 7 is a much different problem than for maintaining physical servers in traditional configurations.

That's why HP has made the service and support of global virtualization market leader VMware implementations a top priority. And while the technology to support and fix these virtualized environments is essential, the people, skills and knowledge to manage these systems are perhaps the most decisive elements of ongoing performance success.

Live discussion

o find out more, I'll be moderating a live deep-dive discussion on Dec. 7, with a group of HP experts to explore how to make the most of the available people, technology and processes to provide an insurance policy against systems failure. [Disclosure: HP and VMware are both sponsors of BriefingsDirect podcasts.]

The stakes have never been higher for keeping applications and business up and running.

Register now as seats are limited for this free HP Expert Chat.

In this discussion, you'll hear latest recommendations for how IT support should be done -- even amid a rapidly changing IT landscape of virtualized, hybrid and cloud computing. First in the hour-long multi-media presentation, comes the inside story of how modern service and support works from one of HP's top services experts, Cindy Manderson, Technical Solutions Consultant for Complex Problem Resolution & Quality for VMware Products, who has 27-plus years experience with HP, and eight-plus years supporting VMware.

After Cindy's chat, viewers will be invited to participate in the interactive question-and-answer session with actual HP VMware experts. Moreover, both questions and answers will be automatically translated into 13 major languages to demonstrate how service and support services know no boundaries, time zones or language barriers.

Register now as seats are limited for this free HP Expert Chat.

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About the Author


Dana Gardner is president and principal analyst at Interarbor Solutions, an enterprise IT analysis, market research, and consulting firm. Gardner, a leading identifier of software and cloud productivity trends and new IT business growth opportunities, honed his skills and refined his insights as an industry analyst, pundit, and news editor covering the emerging software development and enterprise infrastructure arenas for the last 18 years. Gardner tracks and analyzes a critical set of enterprise software technologies and business development issues: Cloud computing, SOA, business process management, business intelligence, next-generation data centers, and application lifecycle optimization. His specific interests include Enterprise 2.0 and social media, cloud standards and security, as well as integrated marketing technologies and techniques. Gardner is a former senior analyst at Yankee Group and Aberdeen Group, and a former editor-at-large and founding online news editor at InfoWorld. He is a former news editor at IDG News Service, Digital News & Review, and Design News.

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