BriefingsDirect by Dana Gardner
Showing results for 
Search instead for 
Do you mean 

Study: Cloud computing becoming pervasive, and IT needs to take control now

Dana Gardner (Dana_Gardner) ‎03-21-2012 09:24 AM - edited ‎03-21-2012 09:25 AM

Cloud computing may be taking the business world by storm, but its success could mean a "perfect storm" that endangers the role of IT.

As a result, IT needs to step up now and change its approach to cloud services. This includes building trust with the lines of business, beginning to manage public cloud services, and pursuing increased automation for service provisioning and operations.

These are the key findings of a survey commissioned by BMC Software and conducted by Forrester Research. The study, "Delivering on High Cloud Expectations," shows that usiness units' demand for speed and agility is leading them to circumvent IT and acquire cloud services, more than half of them from what were termed "unmanaged" clouds.

Brian Singer, Lead Solutions Marketing Manager for BMC, said his company commissioned the survey in an effort to confirm what the company was hearing anecdotally from customers. "Cloud and software as a service (SaaS)are in enterprises in a big way," Singer said, "and we wanted to see how IT was dealing with them."

Cloud and SaaS are in enterprises in a big way and we wanted to see how IT was dealing with them.

For the study, researchers polled 327 enterprise infrastructure executives and architects in the United States, Europe, and Asia-Pacific. Among the key findings:


  • Today, 58 percent run mission critical workloads in unmanaged public clouds, regardless of policy. The researchers use "unmanaged" to describe clouds that are managed by the cloud operators, but not by the company buying the service.
  • In the next two years, 79 percent plan to run mission-critical workloads on unmanaged cloud services.
  • Nearly three out of four responders, 71 percent, thought that IT should be responsible for public cloud services.
  • Seventy two percent of CIOs believe that the business sees cloud computing as a way to circumvent IT.

Wake-up call

"This is a wake-up call," Singer said. "They know that this is going on and they understand that cloud is a way to go around monolithic IT." According to the survey, 81 percent of respondents said that a comprehensive cloud strategy is a high priority for the next year.

While cost is a major driver in the C-suite, the lines of business respondents put cost way down on their list of priorities. Instead they are seeking higher availability, faster delivery of services, more agility, and options and flexibility.

The researchers suggested a three-prong approach for IT to get a handle on this:


  • Build trust with the users and create a better user experience -- have an honest conversation about needs of the business, incorporate business requirements into a cloud strategy, and demonstrate progress toward them.
  • Shift from unmanaged to managed public cloud services. Many cloud vendors allow IT operations to monitor and manage services. This will help mitigate the risk and complexity that unmanaged clouds now introduce.
  • Develop ways to provision and operate internal services so that users get experiences similar to those they get from outside. This requires more automation to rapidly deploy solutions.

The full study results will be announced April 26 at 11 a.m. CST as part of a BMC webinar, registration required.

You may also be interested in:

About the Author


Dana Gardner is president and principal analyst at Interarbor Solutions, an enterprise IT analysis, market research, and consulting firm. Gardner, a leading identifier of software and cloud productivity trends and new IT business growth opportunities, honed his skills and refined his insights as an industry analyst, pundit, and news editor covering the emerging software development and enterprise infrastructure arenas for the last 18 years. Gardner tracks and analyzes a critical set of enterprise software technologies and business development issues: Cloud computing, SOA, business process management, business intelligence, next-generation data centers, and application lifecycle optimization. His specific interests include Enterprise 2.0 and social media, cloud standards and security, as well as integrated marketing technologies and techniques. Gardner is a former senior analyst at Yankee Group and Aberdeen Group, and a former editor-at-large and founding online news editor at InfoWorld. He is a former news editor at IDG News Service, Digital News & Review, and Design News.

Leave a Comment

We encourage you to share your comments on this post. Comments are moderated and will be reviewed
and posted as promptly as possible during regular business hours

To ensure your comment is published, be sure to follow the Community Guidelines.

Be sure to enter a unique name. You can't reuse a name that's already in use.
Be sure to enter a unique email address. You can't reuse an email address that's already in use.
Type the characters you see in the picture above.Type the words you hear.
1-3 December 2015
Discover 2015 London
Discover 2015 in London, the ultimate showcase technology event for business and IT professionals to learn, connect, and grow.
Read more
November 2015
Software Online Expert Days
Join us online to talk directly with our Software experts.
Read more
View all