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тАО07-04-2008 07:05 AM
тАО07-04-2008 07:05 AM
Re: Is it me or is HP support really bad now?
Best is to know the products and pin-point where the problem is, ie help them help you.
Jov
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тАО07-20-2008 10:24 PM
тАО07-20-2008 10:24 PM
Re: Is it me or is HP support really bad now?
I think so U has some miss understanding with HP support. I am HP Business Partner Integration Engineer, last three to four years I have work with lot of HP backline support engineers there very prompt support when I have facing any problem. I have informed U one think HP never gets any support without support contract. Before U raise this issue cross check Ur support contract police.
[Note:- Support contract police H/W response time 4 hours & S/W response time 2 hours.]
BR/
Yaqub
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тАО07-21-2008 05:22 AM
тАО07-21-2008 05:22 AM
Re: Is it me or is HP support really bad now?
Do you work for the HP support in Bangalore?
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тАО07-28-2008 09:04 AM
тАО07-28-2008 09:04 AM
Re: Is it me or is HP support really bad now?
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тАО08-29-2008 11:06 AM
тАО08-29-2008 11:06 AM
Re: Is it me or is HP support really bad now?
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тАО08-29-2008 12:00 PM
тАО08-29-2008 12:00 PM
Re: Is it me or is HP support really bad now?
Seriously though, Yakub's post highlights for me, one of the most annoying things about the vast majority of first line support desks these days - the complete inability to type, let alone speak, comprehensibly.
I don't think HP is any worse than anybody else in this regard, I just wish that all companies would employ people who knew how to use the language they are supposed to be communicating in.
Cheers,
Rob
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