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HP CAE 9.0 Communication portal error

Occasional Advisor

HP CAE 9.0 Communication portal error

Hi,

 

I'm facing the error "unable to communicate with the authenticate portal. Contact your system admin". I've restarted the services of HPCA and also delete the jobs.ckt file from management portal folder. But still its a mistery.

 

Can any one help me out to find the cause and solution.

1 REPLY
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Trusted Contributor Trusted Contributor

Re: HP CAE 9.0 Communication portal error

Hello,



Open Services.msc and verify that the HPCA Portal service is running.

If it does not start, please contact HP Support.



Thanks,

Daniel