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Number of devices in CAE

Advisor

Number of devices in CAE

Hi,

 

When i look at the dash board menu for managed devices, the number is 700.

But when i look at the management menu for devices list, it is 650.

They sould be same. What is the problem ?

2 REPLIES
Occasional Advisor

Re: Number of devices in CAE

Hi,

 

Reporting and Management are diferent databases. Reporting Server uses the SQL or Oracle Database, but Management section use CAE internal database.

 

When you want delete some devices, you need to do it in both places (Reporting and management) to keep the same devices quantity.

 

Best Regards,

 

Harbey Páez

Valued Contributor

Re: Number of devices in CAE

Hi,
Sometimes this is because the IP of the machine has changed and it is logged in different instances in the internal and external db because of that. This is a known problem.
Best Regards,
Shanti