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RM 8 and Trim 7.3.4 VMBX Files

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Trusted Contributor

RM 8 and Trim 7.3.4 VMBX Files

I installed RM 8 on a test client machine and I can read VMBX files from that machine.    The very same VMBX files crash Trim 7.3.4.

 

Did I do something wrong?  Did I miss a step in the Trim 7.3.4 installation?   Did I fail to register files that are necessary?

 

Thanks for your help.

 

RD

2 REPLIES
Trusted Contributor

Re: RM 8 and Trim 7.3.4 VMBX Files

The solution is install Vcredit_x86.exe.  Microsoft C++ redistributable package.  Then you can view the emails. 

 

RD

HPE Expert

Re: RM 8 and Trim 7.3.4 VMBX Files

Yes, vcredist is listed as a prerequisite because it's needed by Keyview for document viewing, and for text extraction when content indexing.


Neil

Note: Any posts I make on this forum are my own personal opinion and (unless explicitly stated) do not constitute a formal commitment on behalf of HPE.

(Please state the version of TRIM/HPRM/HPE RM/HPE CM you're using in all posts)

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