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Trim 7.3.4 Crashes on VMBX

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Trusted Contributor

Trim 7.3.4 Crashes on VMBX

We are testing Trim 7.3.4.5739.  When I try to view a VMBX File, Trim Crashes.   Has anyone experienced this?

I loaded the client on two machines and the same thing happens on both machines.

 

We are using Groupwise 8.

 

Thanks.

 

RD

 

4 REPLIES
Honored Contributor

Re: Trim 7.3.4 Crashes on VMBX

I've seen it happen when the original VMBX has problems.  Sometimes there have been attachments embedded within the VMBX with invalid filenames (the file name is either too long or has too many periods).  The VMBX embedded attachment header breaks up the filename poorly and stuffs it all up.

 

If it's an isolated thing then it's the VMBX. 

 

Personally I've been helping customers convert all their VMBXs to MSG or EML.  Easiest for the long term as VMBX is very unique to TRIM.

Trusted Contributor

Re: Trim 7.3.4 Crashes on VMBX

Thanks Erik.

 

  It is occurring with all VMBX files whether they have an attachment or not.  It looks like we may have to convert the files over before we proceed with the upgrade.

 

I will contact HP Support with this problem.

 

RD

Trusted Contributor

Re: Trim 7.3.4 Crashes on VMBX

The solution is install Vcredit_x86.exe.  Microsoft C++ redistributable package.  Then you can view the emails.

 

RD

Honored Contributor Honored Contributor

Re: Trim 7.3.4 Crashes on VMBX

That's not a solution, that's just a normal prerequisite! ;)



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