Web interface broken on a 5700

[henca]

I have a newly installed 5700-32xgt-8xg-2qsfp+ (JG898A) where the web interface seems to be broken:

The text "1.3.6.1.4.1.25506.11.1.174 Not support." (sic) seems to refer to some SNMP OID, but there seems to be no such OID which can be fetched by snmp and the page above seems broken. Worse however is that I am not able to use the web interface to change port settings like port descriptions:

'

Once again the "1.3.6.1.4.1.25506.11.1.174 Not support." text comes, this time where I probably was supposed to select which port to modify. Being unable to select a port any attempt to change any setting will fail with a message "please selected ports" (sic).

Has anyone else seen this problem with the web interface? Are there any settings that could fix this?

regards Henrik

[bakerbas]

What code are you running?

I can test and see if i get same issue.

[henca]

Thanks for your reply! Do you by "code" mean that you want to see the contents of my startup.cfg? Or do you want some other info about my switch?

regards Henrik

[henca]

This is what my startup.cfg looks like, password hashes and IP addresses has been masked with 'X':

#
 version 7.1.045, Release 2311P05
#
 sysname halvmaki
#
 clock timezone CET add 01:00:00
 clock protocol ntp
#
 irf mac-address persistent timer
 irf auto-update enable
 undo irf link-delay
 irf member 1 priority 1
#
 dns server X.X.X.X
#
 lldp global enable
#
 system-working-mode StandardBridge
 password-recovery enable
#
vlan 1
#
 stp global enable
#
interface NULL0
#
interface FortyGigE1/0/41
#
interface FortyGigE1/0/42
#
interface M-GigabitEthernet0/0/0
 ip address X.X.X.X 255.255.224.0
#
interface Ten-GigabitEthernet1/0/1
#
interface Ten-GigabitEthernet1/0/2
#
interface Ten-GigabitEthernet1/0/3
#
interface Ten-GigabitEthernet1/0/4
#
interface Ten-GigabitEthernet1/0/5
#
interface Ten-GigabitEthernet1/0/6
#
interface Ten-GigabitEthernet1/0/7
#
interface Ten-GigabitEthernet1/0/8
#
interface Ten-GigabitEthernet1/0/9
#
interface Ten-GigabitEthernet1/0/10
#
interface Ten-GigabitEthernet1/0/11
#
interface Ten-GigabitEthernet1/0/12
#
interface Ten-GigabitEthernet1/0/13
#
interface Ten-GigabitEthernet1/0/14
#
interface Ten-GigabitEthernet1/0/15
#
interface Ten-GigabitEthernet1/0/16
#
interface Ten-GigabitEthernet1/0/17
#
interface Ten-GigabitEthernet1/0/18
#
interface Ten-GigabitEthernet1/0/19
#
interface Ten-GigabitEthernet1/0/20
#
interface Ten-GigabitEthernet1/0/21
#
interface Ten-GigabitEthernet1/0/22
#
interface Ten-GigabitEthernet1/0/23
#
interface Ten-GigabitEthernet1/0/24
#
interface Ten-GigabitEthernet1/0/25
#
interface Ten-GigabitEthernet1/0/26
#
interface Ten-GigabitEthernet1/0/27
#
interface Ten-GigabitEthernet1/0/28
#
interface Ten-GigabitEthernet1/0/29
#
interface Ten-GigabitEthernet1/0/30
#
interface Ten-GigabitEthernet1/0/31
#
interface Ten-GigabitEthernet1/0/32
#
interface Ten-GigabitEthernet1/0/33
#
interface Ten-GigabitEthernet1/0/34
#
interface Ten-GigabitEthernet1/0/35
#
interface Ten-GigabitEthernet1/0/36
#
interface Ten-GigabitEthernet1/0/37
#
interface Ten-GigabitEthernet1/0/38
#
interface Ten-GigabitEthernet1/0/39
 description kragmaki
#
interface Ten-GigabitEthernet1/0/40
 description kronmaki
#
 scheduler logfile size 16
#
line class aux
 user-role network-admin
#
line class vty
 user-role network-operator
#
line aux 0
 user-role network-admin
#
line vty 0 63
 terminal type vt100
 authentication-mode scheme
 user-role network-admin
 user-role network-operator
 set authentication password hash XXXX
 protocol inbound ssh
 idle-timeout 0 0
 command authorization
#
 ip route-static 0.0.0.0 0 X.X.X.X
#
 snmp-agent
 snmp-agent local-engineid 800063A2802C233A9DDF0E00000001
 snmp-agent community read public
 snmp-agent sys-info contact Henrik Carlqvist
 snmp-agent sys-info location Serverrum plan 2
 snmp-agent sys-info version all 
#
 ssh server enable
 ssh user Manager service-type all authentication-type password
#
 sntp enable
 sntp unicast-server X.X.X.X
#
radius scheme system
 user-name-format without-domain
#
domain system
#
 domain default enable system
#
role name level-0
 description Predefined level-0 role
#
role name level-1
 description Predefined level-1 role
#
role name level-2
 description Predefined level-2 role
#
role name level-3
 description Predefined level-3 role
#
role name level-4
 description Predefined level-4 role
#
role name level-5
 description Predefined level-5 role
#
role name level-6
 description Predefined level-6 role
#
role name level-7
 description Predefined level-7 role
#
role name level-8
 description Predefined level-8 role
#
role name level-9
 description Predefined level-9 role
#
role name level-10
 description Predefined level-10 role
#
role name level-11
 description Predefined level-11 role
#
role name level-12
 description Predefined level-12 role
#
role name level-13
 description Predefined level-13 role
#
role name level-14
 description Predefined level-14 role
#
user-group system
#
local-user Manager class manage
 password hash XXXX
 service-type ssh telnet http https
 authorization-attribute user-role network-admin
 authorization-attribute user-role network-operator
#
local-user root class manage
 password hash XXXX
 service-type ssh http https
 authorization-attribute user-role network-admin
 authorization-attribute user-role network-operator
#
 ip http enable
 ip https enable
 web idle-timeout 600
#
return

Looking at the output from lldp the switch seems to have firmware 7.1.045, Release 2311P05:

HP Comware Platform Software, Software Version 7.1.045, Release 2311P05
HP FF 5700-32XGT-8XG-2QSFP+ Switch
Copyright (c) 2010-2014 Hewlett-Packard Development Company, L.P.

 ...but I don't know how reliable that is as those strings also were found in startup.cfg. The ouput from snmp also shows the same version string and other sysinfo information from startup.cfg:

$ snmpwalk -c public -v2c halvmaki | head
SNMPv2-MIB::sysDescr.0 = STRING: HP Comware Platform Software, Software Version 7.1.045, Release 2311P05
HP FF 5700-32XGT-8XG-2QSFP+ Switch
Copyright (c) 2010-2014 Hewlett-Packard Development Company, L.P.
SNMPv2-MIB::sysObjectID.0 = OID: SNMPv2-SMI::enterprises.25506.11.1.174
DISMAN-EVENT-MIB::sysUpTimeInstance = Timeticks: (15287562) 1 day, 18:27:55.62
SNMPv2-MIB::sysContact.0 = STRING: Henrik Carlqvist
SNMPv2-MIB::sysName.0 = STRING: halvmaki
SNMPv2-MIB::sysLocation.0 = STRING: Serverrum plan 2
SNMPv2-MIB::sysServices.0 = INTEGER: 78
IF-MIB::ifNumber.0 = INTEGER: 45

Here, at top of the snmp output we again see a reference to OID SNMPv2-SMI::enterprises.25506.11.1.174 which is the same as 1.3.6.1.4.1.25506.11.1.174 mentioned in the web interface. However, that OID does not exist on the snmp server of the switch:

$ snmpwalk -c public -v2c halvmaki 1.3.6.1.4.1.25506.11.1.174
SNMPv2-SMI::enterprises.25506.11.1.174 = No Such Object available on this agent at this OID

I did compare this snmp output with the snmp output of some ProCurve switches. Those switches also give an OID at SNMPv2-MIB::sysObjectID.0 and even though different switches give different OIDs none of those OIDs exist at any of those switches snmp servers. But even though this odd OIDs the web servers work fine on the ProCurve switches.

Please let me know if you need any more information to solve this problem.

regards Henrik

[bakerbas · Accepted solution]

Hi Henca,

'display version' can get you the latest code, but I also see it in your .cfg file-  version 7.1.045, Release 2311P05.

Can you upgrade to r2418p06? I am running r2418p06 and web GUI works great. I think the working GUI might have come around the r2416 timeframe.

As you can see below the GUI has been updated.

[henca]

Problem solved!

Fortunately the switch is not yet fully in use and I was able to upgrade the firmware and reboot without any user suffering from network downtime. The firmware upgrade to R2418P06 gave a completely new web interface with much more functionality and I am now able to change port settings like descriptions of each port using the web interface.

Thanks for the suggestion to upgrade the firmware! The switch is brand new (built in november 2015) so upgrading the firmware was not my first idea on how to fix this problem.

regards Henrik