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Re: NO satisfied with the this new ITRC

 
VINAY_KUMILY
Occasional Contributor

NO satisfied with the this new ITRC

Hi All,

 

I am using the ITRC service last five years, I am not satisfied with the this new  ITRC  site because of the following shortcomings.

 

 

1.Poor Performance

 

2.Not a User Friendly

 

3.Whatever the information if we ask form Google it will come to the Home page of this new site (Earlier it go to the exact page )

 

4. Disappeared the old blogs

 

5.Not able to view the sorting option ( Earlier we can sort the blogs by top read, subscribers, etc)

 

 

Kindly do the betterment – “New arrival should be easy to use with adaption the modern technology”

18 REPLIES 18
Warren_Admin
Respected Contributor

Re: NO satisfied with the this new ITRC

We are glad to see that you have been using the ITRC service for the last five years, Welcome to the new HP Enterprise Community. We have combined the best of several legacy sites into one, with greatly expanded functionality and integration.

You have identified some concerns, and here is some perspective: 

  • Performance and User-friendliness: Can you be more specific? We are always looking for ways to improve the community experience.
  • Google search results: As Google re-indexes on their schedule, more and more of the direct links will become available.
  • Blog concerns: To our knowledge, the legacy ITRC did not host blogs. The HP Enterprise Blog site is available here.

Thanks,
Warren_Admin

Ajdin Osmanagic
Honored Contributor

Re: NO satisfied with the this new ITRC

Hi,

 

I WAS using ITRC 10 years, and now I'm forced to use this new one. I'm bothered with user unfriendly stuff, which were pointed out with first post on this link:

- proportions of the page is user unfriendly, i.e. too much graphical elements, small fonts, and lots of white space; could not find what some graphical icon means (sings like moderator, author,...)

Why two forums? Where is the difference?

- ITRC is still to be found at http://h30499.www3.hp.com/t5/ITRC-OV-Operations-ITO-Forum/bd-p/itrc-162

- new HPOM forum at: http://h30499.www3.hp.com/t5/Operations-Management-Support/bd-p/sws-OMC_SUP

- really poor performance at sign in, if at all! 50% chances to be singed in or not (when not, then page is still performing sing-in, but after few minutes, hours, it is really obvious, that you will not be signed in)

Currently I'm sign ing in in another browser, looks like unsuccessfully...

 

These kind of issues, at first glance.

 

BR,

Ajdin

SisECI
Occasional Visitor

Re: NO satisfied with the this new ITRC

I'm HP NonStop systems user and I don`t find topics, solutions and forums about them. The page contents must be more direct..... I missed the old ITRC.

Dennis Handly
Acclaimed Contributor

Re: NOT satisfied with the this new EBC forum

>SisECI: I'm HP NonStop systems user

 

A new forum was added for NonStop servers:

http://h30499.www3.hp.com/t5/NonStop-Servers/bd-p/nonstop

 

And NonStop OS forum:

http://h30499.www3.hp.com/t5/NonStop-OS/bd-p/nonstop_os

Steven E. Protter
Exalted Contributor

Re: NOT satisfied with the this new ITRC

Shalom,

 

1.Poor Performance

I have found off hours slowdowns, but remembering the bad old ITRC days, this system is in general a step up.

 

2.Not a User Friendly

 I find it to be new. There is a learning curve. I think with time you will find it friendlier. Many featurse users were requesting in ITRC for years were added.

 

 

3.Whatever the information if we ask form Google it will come to the Home page of this new site (Earlier it go to the exact page )

HP has stated, they will be going through their data and fixing links to the old ITRC to point to the relocated posts. The process will work on most recent posts first. I'm starting to see some accurrate results in google. As HP fixes the data this problem, which I agree is serious will hopefully get better.

 

 

4. Disappeared the old blogs

???

 

5.Not able to view the sorting option ( Earlier we can sort the blogs by top read, subscribers, etc)

I am not sure what you are getting at here, but there seem to be some filtering options.

 

SEP

Steven E Protter
Owner of ISN Corporation
http://isnamerica.com
http://hpuxconsulting.com
Sponsor: http://hpux.ws
Twitter: http://twitter.com/hpuxlinux
Founder http://newdatacloud.com
AnishTS2011
Occasional Visitor

Re: NOT satisfied with the this new ITRC

Hi All,

 

If there  is a way to give old thread  id and find  the location of the same in new system it will be greatly helpful to us. Right now what ever we bookmarked is gone for a toss....

 

Warm Regards,

Anish  T S

BGroot
Esteemed Contributor

Re: NO satisfied with the this new ITRC

Ajdin,

 

Regarding multiple forums in the HP Software Solutions community (Operations Manager for example), we decided to leave the ITRC forums as they are so that ITRC members who joined the community could recognize them. We started this community a 1.5 years back and had our own support forums at a product level. You still can search in both forums from a category level, but it is up to you in which board you wish to participate it. If we had combined the forums together many ITRC members would not be able to find the forums. We will be evaluating after a few months to see if we should combine the forums or not.

Ajdin Osmanagic
Honored Contributor

Re: NO satisfied with the this new ITRC

Hi

 

Thanks for clarification.

My last post did not include newbies at product itself, so for them, having 2 separate forums/communities is even more confusing. It is already frustrating that ITRC migrated to new form, and whoever decided that it would be a bit separated, had I believe good intentions, but I see now, that merge is necessary, because we're talking about the same product. Not that now we have CPE branch of forum, and R&D one. Separate fractions are not good idea. Pure from my point of few, I have to check 2 links, instead of one link. Not to mention, that we had to migrate password to new form, new sign-in rules. Merging those 2 forums would be at least annoying thing in this whole process. 

I will probably visit the other forum, but will not participate any more. Why should? I have another separate forum about the same thing on another link. Maybe you guys will calculate popularity and compare it. 'ITRC' will win, what then? So I'm interested at this point, what drives this future decision?

Did I mention OpC, ITO, OVO, OMU, HPOM, OVOW? If you'd read some of the questions, when people are describing product, they're not so specific, which version is the product itself, because they are lost a bit in that constant name change. But it makes a difference, if they specify that it is OVO for Windows, if they wouldn't, then how can they help themselves with UNIX commands?

So to stabilize understanding from all perspectives (consultants, sale representatives, R&D, administrators, support engineers,  higher management,..., operators,...) I'd say it is necessary to simplify things on user level of internet forums, to have less 'maintenance' of being up2date, and rather focus on providing valuable answers.

 

BR,

Ajdin

kmc
Occasional Contributor

Re: NOT satisfied with the this new ITRC

I totally agree.   Bring back the old ITRC.