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IRS Standard: "Could not retrieve ITM package data due to..."

Honored Contributor Honored Contributor

IRS Standard: "Could not retrieve ITM package data due to..."

...the following:
ERROR: couldn't load and parse the XML file containing the ITM package table.

Anyone have a fix?


System Specifics:

Windows Storage Sevrer 2003 x64 running
Command View 9.2
RSSM 5.20 (with auto updates enabled)
IRS client is 5.5.23
WEBES 6.1
etc.

The system was running just fine for a year, updates were happening, etc. Now all of a sudden i can not retrieve the list of installed packages to "check the status".

Communications seems to be ok as the various checks comeback successful.

Attached is the error dialog. Anyone have any suggestions before I call Support? (or attempt a re-install)


Steven
Steven Clementi
HP Master ASE, Storage and Clustering
MCSE (NT 4.0, W2K, W2K3)
VCP (ESX2, Vi3, vSphere4, vSphere5)
RHCE
NPP3 (Nutanix Platform Professional)
4 REPLIES
Frequent Advisor

Re: IRS Standard: "Could not retrieve ITM package data due to..."

Hello ,

I wonder if you found a fix for this issue , I'm facing the same problem

My IRS version is A.05.60

thanks

 

Occasional Collector

Re: IRS Standard: "Could not retrieve ITM package data due to..."

I have the same problem ,    someone can solve this?

Highlighted
Occasional Collector

Re: IRS Standard: "Could not retrieve ITM package data due to..."

OK OK, problem solved

 

delete this files : 

C:\Program Files (x86)\HP\Installers\packages.xml

C:\Program Files (x86)\HP\Installers\packages.xsd

 

When you back to "Remote Support Software Manager" this files will be created again.

Frequent Visitor

Re: IRS Standard: "Could not retrieve ITM package data due to..."

OK, problem solved

thanks Flera

The platform is 5.70 W2003 and IRS