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тАО03-04-2011 12:22 PM
тАО03-04-2011 12:22 PM
IRS Standard: "Could not retrieve ITM package data due to..."
ERROR: couldn't load and parse the XML file containing the ITM package table.
Anyone have a fix?
System Specifics:
Windows Storage Sevrer 2003 x64 running
Command View 9.2
RSSM 5.20 (with auto updates enabled)
IRS client is 5.5.23
WEBES 6.1
etc.
The system was running just fine for a year, updates were happening, etc. Now all of a sudden i can not retrieve the list of installed packages to "check the status".
Communications seems to be ok as the various checks comeback successful.
Attached is the error dialog. Anyone have any suggestions before I call Support? (or attempt a re-install)
Steven
HP Master ASE, Storage, Servers, and Clustering
MCSE (NT 4.0, W2K, W2K3)
VCP (ESX2, Vi3, vSphere4, vSphere5, vSphere 6.x)
RHCE
NPP3 (Nutanix Platform Professional)
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тАО02-15-2012 01:47 AM
тАО02-15-2012 01:47 AM
Re: IRS Standard: "Could not retrieve ITM package data due to..."
Hello ,
I wonder if you found a fix for this issue , I'm facing the same problem
My IRS version is A.05.60
thanks
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тАО04-12-2012 07:18 AM
тАО04-12-2012 07:18 AM
Re: IRS Standard: "Could not retrieve ITM package data due to..."
I have the same problem , someone can solve this?
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тАО04-12-2012 08:16 AM
тАО04-12-2012 08:16 AM
Re: IRS Standard: "Could not retrieve ITM package data due to..."
OK OK, problem solved
delete this files :
C:\Program Files (x86)\HP\Installers\packages.xml
C:\Program Files (x86)\HP\Installers\packages.xsd
When you back to "Remote Support Software Manager" this files will be created again.
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тАО09-27-2012 02:54 AM
тАО09-27-2012 02:54 AM
Re: IRS Standard: "Could not retrieve ITM package data due to..."
OK, problem solved
thanks Flera
The platform is 5.70 W2003 and IRS