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08-20-2016 05:36 PM
08-20-2016 05:36 PM
Insight Online after warranty expired
Hi!
I just bought a MicroServer Gen8 and have a stupid question about the Remote Support in iLO4.
If I register that server in Remote Support Online and the warranty expires, will I still be able to monitor that one (just without support or spare parts dispatch) or will it just "disappear" until I buy an additional support package?
Haven't found anything about it in the internet.
Thanks in advance for your help!
Best regards
Eyco
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08-22-2016 10:23 AM
08-22-2016 10:23 AM
Re: Insight Online after warranty expired
Hello Eyco,
When a device's warranty or contract entitlement expires, remote support monitoring is no longer active until that device's entitlement is renewed. The device will still be visible in Insight Online, however, no new service events will be viewable.
I'm not aware of any documentation that specifically defines this behavior. However there are remote support documents that do say active entitlement is required.
Here's some resource documentation, if you don't have a copy yet:
- HPE Insight Remote Support and HPE Insight Online Setup Guide for HPE ProLiant Servers and HPE BladeSystem c-Class Enclosures
- see page 8 "...verify that the product you will register for remote support has an active Hewlett Packard Enterprise warranty or contract..."
I am an HPE employee.
Regards,
Chris