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UPS r1500 g3 Battery Capacity problem

Occasional Visitor

UPS r1500 g3 Battery Capacity problem

Hello all!

I'm desperate,  because I don't know how to solve this problem. We have brand new UPS R1500 g3.

 

UPS works normally, everything is "green". But when I go to to HP Power Protector, there is a status of battery capacity always on 82%. We have replaced 2 UPS till now, but every time status of battery capacity is on 82%.

 

Firmware version is the latest : 1.08

 

DIP switches are positioned correctly.

 

I don't know what to do. Can you give me some advice?

 

Please see attached picture.


Thank you!!!


Janez

 

 

6 REPLIES
Occasional Visitor

Re: UPS r1500 g3 Battery Capacity problem

Sorry, I forgot to attach a picture.

Acclaimed Contributor Acclaimed Contributor

Re: UPS r1500 g3 Battery Capacity problem

Did you wait long enough?

From manual:

Charge the batteries for at least 24 hours before supplying backup power to
devices. The batteries charge to:
- 90% of their capacity within 4 hours
- 100% of their capacity within 24 hours

Hope this helps!
Regards
Torsten.

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Occasional Visitor

Re: UPS r1500 g3 Battery Capacity problem

[ Edited ]

Hi Torsten!

 

Thank you for your  quick response.

 

 

Yes I did charge enough. UPS has been charging for about 14 days. And it is still on 82 %.

 

I though that something was wrong with UPS generally, so we ordered completelly new one, under warranty. 

With new UPS situation is the same.  

 

I took UPS to another location, pluged it in to a different "electricity"- same situation.

 

Please help.

 

Janez

 

Occasional Contributor

Re: UPS r1500 g3 Battery Capacity problem

sorry I do not have solution , I have same trouble . Two UPC after 2 week in the 78 and 80 % . Have you solution ? thanx

Occasional Visitor

Re: UPS r1500 g3 Battery Capacity problem

I am having same issue.

 

Battery has been stuck at between 80%-81% on utility power charging for more then a month.

In addition it has begun alarming indicating a battery test failure.

 

Any suggestions? or solutions?

Occasional Visitor

Re: UPS r1500 g3 Battery Capacity problem

We're having the same issue.

Just swapped for another identical UPS (under warranty) - UPS battery capacity has been around 86% mark since installation yesterday.

The older UPS was at 82%.