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Re: Webes HealthCheck End-To-End Detection Failed

 
Frank Alden Smith
Trusted Contributor

Re: Webes HealthCheck End-To-End Detection Failed

Tuscani & Dennisb,

The WEBES engineer needs more log files to determine the cause of the e2e issue; so the next time you get an e2e failure notification please:

1) Run 'desta sysinfo' on the command line (on your CMS)

2) Mail the Zip file to me frank.smith@hp.com.

I will let you know when a solution is found.

Take care,
frank
All knowing is doing.
Tuscani_1
Frequent Advisor

Re: Webes HealthCheck End-To-End Detection Failed

Will do
Dennisb_2
Occasional Advisor

Re: Webes HealthCheck End-To-End Detection Failed

Thanks Frank. I will send the logs today. I'm just following Tuscani's workaround since my case from HP was already closed.
Cheers!
dennis kloster
Occasional Visitor

Re: Webes HealthCheck End-To-End Detection Failed

I am getting the same exact error message every 8 hours. Did anyone get this issue fixed?
GeraldR
Advisor

Re: Webes HealthCheck End-To-End Detection Failed

hi frank!

did sent you my desta sysinfo files in the last days...
...may i ask, if you got them and if you were able to pass them over to the specialist?

tnx! gerald
ChallengerSchool
New Member

Re: Webes HealthCheck End-To-End Detection Failed

We recently migrated from the simple, straightforward "it's worked for years" LeftHand service console to the monolithic HP Insight Remote Support to monitor a few P4500 storage shelves. We don't have any HP servers, just the SAN. The software is running on a VM. We are getting the Webes HealthCheck message every 8 hours. After opening a case with HP, sending the desta sysinfo information, and waiting a week, we received the following extremely helpful reply:

"please upgrade to the latest ver of the tool and see if thata resolves the
issue"

We are on the latest version. A few days later, more in-depth technical analysis from Level 2 Support:

"sounds like it is having comuncation issues"

Huh? I'm glad this error appears to be just a minor annoyance.

Has anyone solved this issue? Is it safe to disable the E2E notifications?
Mike Haarsma
New Member

Re: Webes HealthCheck End-To-End Detection Failed

We are getting the same issue... Every 8 hours. I have tried everything recommended in this forum and nothing solves the issue.

Version: Web-Based Enterprise Services Common Components for Windows V6.1 (Build 136), member of Web-Based Enterprise Services Suite for Windows V6.1 (Build 136)
Error Code: E2E

Description:

Webes failed to analyze a HeartBeat Event and log a problem report. Webes may not be in a running state.

CallStack:



Recommended Action:

Stop and restart Desta_service. If this problem persists then run "desta sysinfo" on the command line and give the generated Zip file to HP Customer Support.

Grooper
Frequent Advisor

Re: Webes HealthCheck End-To-End Detection Failed

Same here.

HP Support case opened.
I wonder what'll be this time...?

I've been with this "tool" since it was released and not a single installation was without problems.

Thomas
Roland R Schmid
New Member

Re: Webes HealthCheck End-To-End Detection Failed

Hi!

I've recently installed the HP Insight Remote Support (IRS) and I am also getting this e2e error.

Unfortunately I cannot serr where I can change any of the settings you have mentioned here.

It must be different to SIM
Grooper
Frequent Advisor

Re: Webes HealthCheck End-To-End Detection Failed

@Roland:
IRS comes in two flavours:

IRS standard without SIM Integration
IRS advanced with SIM Integration

BTW:
No help from Support so far.
Just "send logfile xxx" and " check your proxy and firewall"

Thomas