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тАО12-17-2014 12:50 PM
тАО12-17-2014 12:50 PM
remote support entitlement failures on IRS 7
Hi.
I have 3 DL380 Gen8 servers.... one of these are running for more than one year, two are new. The problema is that this old one can't get warranty status from HP. I know that this server is in warranty, I can confirm this using HP site, but IRS can't get this information, only in this server. This is the error returned:
Entitlement verification resulted in the following: * serial number BRC2512H59 and product number 293765-001 no customer data returned
The status is 'disabled' (can't enable), monitoring and owner are fine.
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тАО12-17-2014 01:08 PM
тАО12-17-2014 01:08 PM
Re: remote support entitlement failures on IRS 7
Jonis,
Have you tried requesting I-RS to attempt the entitlement call again for this server? Sometimes
there are intermittent failures.
To do this, select the checkbox at the far left next to the device, then in the "ACTIONS" pulldown
on the lower right corner, select "Refresh Contract & Warranty".
If this doesn't work - I next would have to suggest that you open a support case with the Insight Remote Support team to get some troubleshooting help so we can figure out what's happening here.
I work for HPE
[Any personal opinions expressed are mine, and not official statements on behalf of Hewlett Packard Enterprise]
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тАО02-02-2015 01:31 AM
тАО02-02-2015 01:31 AM
Re: remote support entitlement failures on IRS 7
after the last relese IRS 7.2, there are some situations when the status of the device in IRS GUI is "registration error" and because of that the entitlement engine cannot be initiated.
This is a problem coming from the HP Backend and it will be good to report it to the IRS support team by logging a case. They usually solve that problem pretty quick.
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тАО04-29-2015 04:44 AM
тАО04-29-2015 04:44 AM