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IT process automation : Get control of your incident remediation today!

collinchau ‎03-14-2014 10:32 AM - edited ‎10-26-2015 08:06 PM

Written by Nimish Shelat, Product Marketing Manager, HP Automation and Cloud Management


There isn’t an IT organization in the world that doesn’t want to reduce errors, improve consistency and increase reliability. But IT leaders must always allocate resources judiciously, so that personnel and budgets are used effectively to achieve business goals.


IT process automation and process orchestration addresses this. By automating tasks and activities, and then coordinating them across teams, tools and environments into a more comprehensive operations orchestration strategy.


A majority of IT organizations that have adopted HP Operations Orchestration software have reduced task and process execution time by 50 percent or more, and many achieve greater than 75 perc.... Most IT organizations realize ROI from IT process automation and process orchestration using HP Operations Orchestration in less than six months.


IncidentMgmtwithHP-OO.pngStart with self-healing incident remediation

One of the poster children for quick successes with substantial ROI is self-healing incident remediation. Your IT team doesn’t have to manage the deployment and maintenance of scripts to manage remediation. Process orchestration acts as an auto-operator that coordinates the triage and remediation of event alerts, incidents and routine tasks. It also automatically coordinates actions across multiple servers, tools, and systems.


Based upon the type of incident alert, Operations Orchestration automatically takes the steps necessary to identify and diagnose the problem. Once it identifies the problem, the orchestration environment automates the repair and resolution steps.






For example, the process orchestration tools automate these standard steps:

  • Open incident tickets in the service desk
  • Update the tickets to show each of the steps taken
  • Log detailed information on the resolution
  • Close the tickets


Remediate and repeat

We recommend first selecting a group of five to 10 high-volume incident management processes to automate and orchestrate, and then repeat your success with another group. Instead of being consumed by routine IT incidents and maintenance, your team can focus their attention on solving higher-level problems, capacity planning or IT innovation.


Learn more about IT process automation and operations orchestration

Be sure to take a look at the HP Toolkit for IT Orchestration. It includes more insights into the transformative effects of IT process automation and orchestration:

  • See how orchestration helps you maximize the advantages of the cloud
  • Explore the business advantages of orchestration with an infographic that shows how orchestration is delivering 75% efficiency gains with scale from 1-100K+ servers
  • Read real-world case-studies about the impressive results HP customers have achieved


Download the toolkit here.


About the Author


Lending 20 years of IT market expertise across 5 continents, for defining moments as an innovation adoption change agent.

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