RP 3440 RED system LED

[Farid Abizeid]

Hi,

I have a problem on a RP3440
the system led is lit in red

The error logs read like such:

Log Entry 0:
Alert Level 1: Major Forward Progress
Keyword: ERR_CPU_POLL_SUMMARY
The processor library function polling for CPU errors returned
Logged by: System Firmware 0
Data: Actual data

Log Entry 1:
Alert Level 1: Major Forward Progress
Keyword: ERR_CPU_POLL_SUMMARY
The processor library function polling for CPU errors returned
Logged by: System Firmware 1
Data: Actual data

Log Entry 2:
Alert Level 0: Minor Forward Progress
Keyword: PAT_ENCODED_FIELD_MINOR_FWD_PROG
Event corresponding to PAT encoded chassis codes
Logged by: O/S Kernel (Generic) 0
Data: 1st 8 bytes of a legacy 16-byte PA-RISC PAT Chassis code

Log Entry 3:
Alert Level 0: Minor Forward Progress
Keyword: PAT_DATA_FIELD_MINOR_FWD_PROG
Event corresponding to PAT encoded chassis codes' data field
Logged by: HP-UX Kernel 0
Data: Implementation dependent data field


The logs get filled and the red light comes back again after clearing the log and rebooting

Your feedback is appreciated.

best regards,
Farid

[Ivajlo Yanakiev]

does the server work now ?
Red led mean that you have hardware problem or your wast boot is falure.
Call you HP support engineer

[HGN]

Hi

Looks like there is some hardware issue on the server. I think a call needs to be placed and HP to look into this issue.

Clearing the log withour fixing the problem is not correct, HP engineer can help you better.

Rgds

HGN

[Farid Abizeid]

Thanks for your reply
The system is working fine but I need
more interpretatation of the log

More feedback is appreciated

Regards
Farid

[Ivajlo Yanakiev]

did you see erro in your system log ?
try dmesg to see last error
start stm and exam all hardware
Use Log tool for resolve your problem

[mits]

Your entries of the error log are alert level 0 or 1 that should not cause flashing the system red LED. So some other higher level (normally alert level 7) of events probably were logged and it caused flashing the system red LED. I would suggest you wil capture full SEL copy and contact HP support center. They can decode the error entries correctly by using the tool.

[Farid Abizeid]

Thanks for your contributions
In fact none of the alert are above level 1
Anyway we have cleared the error log and cold rebooted, now it is OK (Green)
We will also use the Support Tool Manager to run an excercise tests on the hardware..
Will keep you upadted

Best regards,
Farid

[Cheryl Griffin · Accepted solution]

The rp3410/rp3440 guide includes Chapter 3 which explains the LEDs.
http://www.docs.hp.com/hpux/onlinedocs/A7136-96005/A7136-96005.pdf This may help you as well.

Regarding the ERR_CPU_POLL_SUMMARY messages, these should be eliminated with the June 2004 (A.45.00) version of Diagnostics/STM. The STM patch PHSS_31114 fixes a widely known issue where a ia64_corehw process spawns a defunct process.

Regarding the PAT_ENCODED_FIELD_MINOR_FWD_PROG message, these should be eliminated with the latest firmware upgrade. See PHSS_30838 (for 11.11) which delivers PDC revision 44.24 http://www2.itrc.hp.com/service/patch/patchDetail.do?BC=patch.breadcrumb.main|patch.breadcrumb.search|&patchid=PHSS_30838&context=firmware:osinit

[Farid Abizeid]

Thank you Cheryl for your excellent contribution

Best regards,
Farid