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How HP internal IT is using cloud and BYOD to cut costs, boost morale

HeatherMackey on ‎03-22-2013 02:40 PM

16C.Heather-Tendo Communications SF-STOLL 2012.jpgI don’t know if you saw it, but recently HP Executive Vice President of Technology and Operations John Hinshaw was in the news speaking about HP’s embrace of BYOD and software as a service (SaaS). The takeaways are interesting enough I wanted to share them with readers.


We know from responses to past issues of Discover Performance that BYOD and SaaS are areas of primary concern for our audience. (Our article, 4 steps to securing the BYOD world was our most read-read article of 2012, while an article on strategic SaaS sourcing came in at No. 4.) What’s notable from these pieces about HP is what’s happening at the large enterprise level: major changes in how IT is sourced and managed.


BYOD: Who’s doing it, and who pays?

In an article at the Wall St. Journal (Hewlett-Packard Runs Massive BYOD Program), Rachel King reported that Hinshaw credits HP’s BYOD program—in which employees bring more than 150,000 smartphones and tablets to work each day—with cutting costs and boosting employee morale. More than half the roughly 330,000 workforce bring their own devices to work (paying not only for the devices but the data plans as well).


Another interesting point: This is a trend you more typically see at big companies. A report by Good Technology reveals that 46% of companies that offer BYOD programs have more than 10,000 employees. And about half of those companies make employees foot the bill.


What’s next for SaaS

The WSJ article is behind a paywall, but you can check out a lengthier profile of Hinshaw that ran this week in AllThingsD. There Hinshaw talks about a number of HP IT topics, using SaaS to dramatically cut costs and speed transaction times.


Hinshaw has been aggressive in moving HP operations to cloud. The result is that HP is now the largest-ever user of cloud applications from

  • Salesforce
  • Workday
  • DocuSign
  • Fieldglass

And the results? Processes that used to take weeks now take days; what took days now takes minutes. The sales force feels more effective and so job satisfaction has increased from 7% to 70%. And eventually Hinshaw expects to move even more applications to the cloud. Although, he does say this with regard to what he’s not ready to move:“I think manufacturing and financials in the ERP and MRP space at this scale isn’t ready for the cloud yet... I think it’s just a matter of time, but today the workloads are too large.”


SaaS happened to be the topic of our latest CIO-CFO webcast. I encourage you to check it out for an illuminating discussion of where high-level execs see SaaS going.


About the Author


I'm the community manager for Discover Performance and have been a writer/editor in the technology field for several years.

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