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How do you optimize service desk performance?

HeatherMackey on ‎09-14-2012 10:20 AM

16C.Heather-Tendo Communications SF-STOLL 2012.jpgWhat kind of performance are you getting from your IT service desk? How does that performance compare with that of your peers? Your insight into your service desk affects your ability to manage your business objectives. And without good visibility into service support your IT organization can incur a host of problems: everything from increased business risk to difficulty in keeping costs down.


Daniel Dorr recently reported on this blog about recent HP benchmarking surveys of revenue leaders and laggards. The findings show what leaders do differently and give you information you can take back to optimize your IT organization’s performance.


Now HP is running a survey to compare performance of IT service desk users and to zero in on KPIs related to service management. Please take a moment to complete it and we'll share insights when results are in: http://www.surveymonkey.com/s/kpisdln

About the Author


I'm the community manager for Discover Performance and have been a writer/editor in the technology field for several years.

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