Security e-Series
1753936 Members
9672 Online
108811 Solutions
New Discussion

Re: Memory and vaccine update problem

 
miho
Occasional Contributor

Memory and vaccine update problem

I had to upgrade to the latest firmware version X3.2.0.2322 because of problem that I described in thread "X5 - UDM load failed (190)". After some time I have similar problem again, device cannot update to the latest vaccine because it does not have sufficient memory. When I reboot device I have 80% memory occupied and after few day memory gets over 90% threshold and I see Critical error warnings.





Today's situation:


97% memory occupied





Excerpt from System log:


DV update to 2.5.2.8031


Processing UDM Load request (force = 0)


UDM Memory Critical: Aborting UDM load (force = 0). Changes did not take effect. Please reconfigure your security settings and/or reboot the box


Completed UDM Load request (force = 0)


Digital Vaccine 2.5.2.8031 Installed





It looks like latest vaccine is correctly installed but it's not true. When I list all vaccine filters I see latest filter 9859 which is from Digital vaccine 8020. Info at "System summary" is also misleading - it says "Digital Vaccine: 2.5.2.8031 Up to date"





In System log I see also "Caught out of memory exception while loading /ramTmp/usr/vaccine/udm/ver3/base/signatures-core.xml"





Because of this problem I have to take care about this device and reboot very often. Subscribed Digital vaccine is useless now. I expected "install & forget" device!



Is there any way to decrease memory usage? How to get money back for Digital vaccine? Is there a X5 alternative with more memory?


 



This message was edited by miho on 6-26-10 @ 4:44 AM
1 REPLY 1
miho
Occasional Contributor

Re: Memory and vaccine update problem

I post a summary of my observations after one month:



1. Memory problems disappeared when I turned off vaccine autoupdate. Memory occupation stabilized at 81%.



2. Manual update of vaccine immediately generates memory exception (started from 81%)



INFO  UDM   Processing UDM Load request (force = 0)


INFO  UP    Digital Vaccine 2.5.2.8041 Installed


CRIT  SYS   Caught out of memory exception while loading /000/usr/udm/ver3/base/signatures-meta.xml


ERR   UDM   Low memory. UDM load request aborted


ERR   UDM   UDM load failed (120)



Summary: digital vaccine (which was the main distinctive reason why I've chosen this device) is absolutely USELESS and I can't update it anymore.



Good by 3com/HP