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Attachment field madatory

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Valued Contributor

Attachment field madatory

Hi

 I have requirment that in chm in the last phase before closing the CR attachment should me mandatory , without attachment it should allow agent to close the CR.

 

Can anyone help me where i can configur this

 

Sree

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Honored Contributor Honored Contributor

Re: Attachment field madatory

[ Edited ]

Hi ,

Since attachments panel is separate java penal and attachments are saved in SYSATTACHMENTS (no info is there in base table ,cm3r),so you have to query the table in fc and then place a validation.

look in below thread for the same
http://h30499.www3.hp.com/t5/HP-Service-Manager-Service/Make-attachments-mandatory-SM-7/m-p/4436435#...


hth,

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Honored Contributor Honored Contributor

Re: Attachment field madatory

[ Edited ]

Hi ,

Since attachments panel is separate java penal and attachments are saved in SYSATTACHMENTS (no info is there in base table ,cm3r),so you have to query the table in fc and then place a validation.

look in below thread for the same
http://h30499.www3.hp.com/t5/HP-Service-Manager-Service/Make-attachments-mandatory-SM-7/m-p/4436435#...


hth,

____________________________________
Assign Kudo, if found post useful and mark it accepted if solves the issue.
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Valued Contributor

Re: Attachment field madatory

Thanks Piku , Its works

 

Sree