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Can't install Service Manager Windows Server 7.01.071

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Occasional Visitor

Can't install Service Manager Windows Server 7.01.071

Hello,

Have anybody installed Service Manager Windows Server 7.01.071.

After downloaded files were copied into RUN and irlang folders, client (updated to 7.01.071) can't connect to server.
Error Message:

An exception was raised in native code: error Error calling method: MethodId is null.in class:com/hp/ov/sm/common/core/Init. Client terminated.
1 ACCEPTED SOLUTIONS
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Frequent Advisor

Re: Can't install Service Manager Windows Server 7.01.071

Eugene. I was able to solve this issue by deleting some of the library files that seemed like they didnt get replace during the patch update.Once i deleted these files the sevices started and I could connect to the app. These files were replaced with -7.01.war or -7.01.jar


Files Deleted
------------------
appserver-7.00.war
common-7.00.jar
embedded-7.00.jar
kmplugin-7.00.jar
scautoserver-7.00.jar
utility-7.00.jar

5 REPLIES
Respected Contributor Respected Contributor

Re: Can't install Service Manager Windows Server 7.01.071

Hi Eugene,

Just to confirm, I had no problem after updating the server and client to 7.01.071
Honored Contributor Honored Contributor

Re: Can't install Service Manager Windows Server 7.01.071

I was successful at this procedures. Check maybe you did not switch the server off before the installations.
Frequent Advisor

Re: Can't install Service Manager Windows Server 7.01.071

Eugene- Did you ever get this resolved. I have encountered the same issue.
Occasional Visitor

Re: Can't install Service Manager Windows Server 7.01.071

Sorry, jhaines82. It was test envirenment, so I havn't do much to resolve this problem...

It was ok whith later updates.
Highlighted
Frequent Advisor

Re: Can't install Service Manager Windows Server 7.01.071

Eugene. I was able to solve this issue by deleting some of the library files that seemed like they didnt get replace during the patch update.Once i deleted these files the sevices started and I could connect to the app. These files were replaced with -7.01.war or -7.01.jar


Files Deleted
------------------
appserver-7.00.war
common-7.00.jar
embedded-7.00.jar
kmplugin-7.00.jar
scautoserver-7.00.jar
utility-7.00.jar