HPE Service Manager / Service Center Support and News Forum
Showing results for 
Search instead for 
Do you mean 

Change workflow - need info

SOLVED
Go to Solution
Valued Contributor Valued Contributor

Change workflow - need info

Hi all.

 

I need info about how the workflow for Change in SM 9.3 is, out-of-box.

 

I would very much appreciate if anyone could point me to a chart or step-by-step explanation.

 

Cheers,

Michael

1 ACCEPTED SOLUTIONS
HPE Expert

Re: Change workflow - need info

Hi Michael

 

Is this resolved or do you need more information

 

Thank you

Lisa

"HP Support
If you find that this post or any post resolves your issue, please make sure to mark it as an accepted solution."
3 REPLIES
Highlighted
Honored Contributor Honored Contributor

Re: Change workflow - need info

Hello,

you mean how to configure it?

 

There are 2 ways - Process Designer and old way of phase records based category set.

Valued Contributor Valued Contributor

Re: Change workflow - need info

No, I mean where to find an  'Executive brief' of the Change process in Service manager :-). However, I found some best practice documents from HP that I probably can use, but thanks anyway :-)

 

Cheers,

Michael

HPE Expert

Re: Change workflow - need info

Hi Michael

 

Is this resolved or do you need more information

 

Thank you

Lisa

"HP Support
If you find that this post or any post resolves your issue, please make sure to mark it as an accepted solution."