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License File

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Occasional Advisor

License File

I was getting message: HP Service Manger license expires in 7 days so I replaced LicFile.txt file with new LicFile.txt file restarted service manage and I'm still getting this message.   I ran sm -reportlic and it shows that my license will expire in 7 days.

 

any suggestions would be a great help

 

Thanks

Clyde

1 ACCEPTED SOLUTIONS
Occasional Advisor

Re: License File

I found the issue there was an sm process still running and I had to manually stop

5 REPLIES
Honored Contributor Honored Contributor

Re: License File

Either you accidentally saved the original license or the new license code is incorrect.

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HPE Expert

Re: License File

Hi Clyde,

 

Just in case you are using Windows Server 2008 you'll need to check for the license file in the following path:

 

%PROGRAMDATA%Hewlett-Packard\HPOvLIC\data\LicFile.txt

 

It might be you are actually needing to place it there instead of using the other path that will be:

 

C:Program Files\Common Files\Hewlett-Packard\HPOvLIC\data\LicFile.txt

 

Regards,

Alex

HP Support
Honored Contributor Honored Contributor

Re: License File

[ Edited ]

For Service Manager, the license file is located in the application RUN directory. For example:

C:\Program Files (x86)\HP\Service Manager 9.30\Server\RUN\LicFile.txt

 

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Honored Contributor Honored Contributor

Re: License File

Hi,

Yes it does simply means either you have trail version license or code is not valid.
So ask HP to generate the new lic file fro you.

hth,
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Occasional Advisor

Re: License File

I found the issue there was an sm process still running and I had to manually stop