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Opening XML attachments in Infopath from Service Manager Web Client

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Frequent Advisor

Opening XML attachments in Infopath from Service Manager Web Client

Hi All,

 

We use a lot of Infopath documents (xml) in our organisation and when they are attached to an incident and then re-opened they open up in IE (in text xml) and not Infopath.  We have a workaround and that is to right click on the attachement and do a save as to desktop then open it from there but just wondering if there is a better solution.

 

Using 9.30

 

 

Thanks