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Unable to add Problem Type in SM9

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Valued Contributor

Unable to add Problem Type in SM9

Hi Expert,

 

We are facing an issue while adding problem type in SM it displays an error message "DEFAULT is not a valid Company in the company file (se.search.engine,display.decide)" and hence we unable to add the problem type.Kindly check the attached snapshot of the error.

 

Please help us to fix this issue or any Knowledge document is available for same.

 

 

Thanks & Regards,
HP Tools

Live as if you were to die tomorrow. Learn as if you were to live forever.
1 ACCEPTED SOLUTIONS
Esteemed Contributor Esteemed Contributor

Re: Unable to add Problem Type in SM9

[ Edited ]

Hello,
open datadict utility for problemtype table.
Open Validation tab delete all records in Default Value, Match Filed and Match Table for company line.

HTH.

5 REPLIES
Honored Contributor Honored Contributor

Re: Unable to add Problem Type in SM9

Hi,

It clearly saying that DEFAULT is not a company record in your environment.
Actually there would be validation on fc named 'problem.type' for those field, hence you may remove it in fc.

hth,
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Assign Kudo, if found post useful and mark it accepted if solves the issue.
Valued Contributor

Re: Unable to add Problem Type in SM9

PFA, validation is blank in FC > Problem type..

 

 

Thanks & Regards,
HP Tools

Live as if you were to die tomorrow. Learn as if you were to live forever.
Esteemed Contributor Esteemed Contributor

Re: Unable to add Problem Type in SM9

[ Edited ]

Hello,
open datadict utility for problemtype table.
Open Validation tab delete all records in Default Value, Match Filed and Match Table for company line.

HTH.

Occasional Contributor

Re: Unable to add Problem Type in SM9

open problem.type in form designer (fd) and change visible condition of company field to true

 

then try to add problem type with correct company value

Highlighted
Honored Contributor Honored Contributor

Re: Unable to add Problem Type in SM9

Hi,

Try as expett suggested , here instead of delete mark your default company name or add the DEFAULT company in 'company' table.

hth,
____________________________________
Assign Kudo, if found post useful and mark it accepted if solves the issue.