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web client error Authentication failed. Contact your system administrator.

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Occasional Advisor

web client error Authentication failed. Contact your system administrator.

This is the error log

 

Authentication failed. Contact your system administrator.

 

This looks to be some certificate issue,. Need help. Immediately. thank you.

at java.lang.Thread.run(Thread.java:595)
May 31, 2013 11:17:31 AM org.apache.catalina.core.StandardWrapperValve invoke
SEVERE: Servlet.service() for servlet HP Service Manager Web threw exception
java.security.cert.CertificateExpiredException: NotAfter: Sun May 26 08:52:59 EDT 2013
 at sun.security.x509.CertificateValidity.valid(CertificateValidity.java:256)
 at sun.security.x509.X509CertImpl.checkValidity(X509CertImpl.java:570)
 at sun.security.provider.certpath.BasicChecker.verifyTimestamp(BasicChecker.java:157)
 at sun.security.provider.certpath.BasicChecker.check(BasicChecker.java:109)
 at sun.security.provider.certpath.PKIXMasterCertPathValidator.validate(PKIXMasterCertPathValidator.java:117)
 at sun.security.provider.certpath.PKIXCertPathValidator.doValidate(PKIXCertPathValidator.java:316)

 

3 REPLIES
Respected Contributor

Re: web client error Authentication failed. Contact your system administrator.

Hi,

 

What authentication do you have in your SM?

 

SSO?  LW-SSO?? AD??

 

It looks more of SSO then try regenrating certificate for your webserver, put in trusted clients and restart SM app and web server.


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Gaurav
Occasional Advisor

Re: web client error Authentication failed. Contact your system administrator.

Can you help me with the steps to

1. How do we regenrate certificate for webserver?

2.put in trusted clients.

 

Thanks!

Munish

 

Respected Contributor

Re: web client error Authentication failed. Contact your system administrator.

Hi,

 

Find atatched guide for the same.


Assign Kudos by clicking on Star on your left ,if this post helped you in any manner...Thanks...

Gaurav