CMC-warning: alarms may not be available

[Jitun]

Please Log a Call with HP as the Patch is Support Only Patch.

[RobertJ]

Alarms are for 9.0
Alerts are for 8.5

So the notification that alarms may not be available is correct for the 8.5 nodes.

Upgrade to 9.0 and the warnings are gone.

Regards Robert

[Stefano Colombo]

Hi ,

I have the same problem.

6 P4500g2 nodes configured as 2 multisite clusters ( 4+2 ) .

All came with SAN IQ9.0

I've upgraded the CMC to the lastest and ran the upgrades of nodes .

After a while (11%) the installation stuck with the error "there was an error while getting alarms .."

I have the option of pressing F11 to halt the upgrade but wonder if that would screw up my installation

Anyone has any Idea ?

thanks

[Emilo]

Hello,

This is an know issue and should be fixed in one of the updates.

It can only be fixed by support if you contact them via a putty session.

In addition to this you need to make sure that you have only 1 way of the san as this can cause communication problems.

In other words no multi honned.

You also need to look over you network configuration very carefully.

[Stefano Colombo]

Hi Emilio
I already have logged a call to HP but the engineer , it seems, is not aware of this issue and that there a support fix
Can you tell me the fix I should mention to the engineer ?
As per multipath . Do you mean is not supported during upgrade or at any time ?
We have esxi hosts attached via iscsi with multipath and by white paper is supported

[Emilo]

OK Here is what we need to do.

We need to isolate the problem.

Are there any issues at all that indicate which node is giving you the problems?

IF you are in contact with support they need to restart the GW services on each node.

You need to verify the TCP/IP settings on each node.

   ))) goto to each node and select the TCP/IP settings

  ))) see if you can ping various servives NTP , Mail server ect

  ))) check the gw on each SAN

I guessing when you do the update it is failing on a specfic node?

This is almost certainly a network access issue

you can try breaking the bonds if you them enabled and see if the issue will go away

[Stefano Colombo]

I have solved the issue.
I have rebooted one node and tried again .
Then I got an error message related to another node , and rebooted it .
After rebooting the nodes that immediately reported a problem I was able to run through the complete upgrade process , though I need to run it 3 times to have all the patches applied to all nodes
thanks

[Robert Lennie]

A call into support would have them apply a patch.  The same patch/fix was released some time ago - Patch 20031 fixes the CIMserver problem..

Also - I found making changes to the SNMP trap setting - any changes - usually cleared the issue up because the CIM repository had to be rebuilt.

[Sean_Nathan]

Log a case with HP Support, You need to update support only patch to get this fixed.