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3 more reasons to move to HP Service Manager - HP Service Manager 9.31 has been released

Michael Pott (michael_pott) ‎10-19-2012 02:36 AM - edited ‎09-27-2015 07:55 PM

HP Service Manager 9.31 has been released and will be available at the HP Software Support Online (SSO) portal soon. One of the broadest, deepest, and most cost‑effective solutions available to build service management capabilities comes with at least 3 more reasons for taking a deeper look at it, or for upgrading to it if you are already using HP Service Manager.


  • Increased efficiency and better alignment with your business needs - Service Request Catalog
    HP Service Manager 9.31 helps you providing the service request catalog your business demands. It adds capabilities in two key areas: self-service support and customization. Self-service support includes integration with knowledge base search, service subscriptions and an approval widget. New customization capabilities include the use of custom fields and integration with 3rd party applications. Further, users can customize the layout and look & feel of the catalog. 
  • Simplifying configuration management - Enhanced HP SM/UCMDB integration
    This includes the entire previously released content pack and a couple of additional enhancements like enhanced CI (configuration item) type/subtype and relationship mapping and Service Manager to Universal CMDB data population. Brand-new with HP Service Manager 9.31 are also the capabilities to plan CI relationship changes and to launch the Universal CMDB browser from the Service Manager UI.
  • Share knowledge and solve incidents faster - HP Service Manager Collaboration
    Service Manager Collaboration is based on HP Enterprise Collaboration. It connects people for a context based conversation (chat) and integrates with Microsoft Office Communicator/Lync. Service Manager users can initiate and maintain real-time conversations for HP SM interactions, incidents and changes. They can further view users' status on a participant invitation window and invite participants by searching, all from the Service Manager UI. In one of my previous blog posts - The service desk goes social - does it? - I discussed some of the values and benefits of a collaborative service desk.

And there is even more than the 3 reasons above ...


  • CLIP downtime management improves IT efficiency by reducing the time spent on false events and by correlating tickets with planned/expected downtime. CLIP (Closed Loop Incident Process) integrates the HP IT Service Management (ITSM) and HP Business Service Management (BSM) platforms to automate incident remediation.
  • Localization
    The HP Service Manager 9.31 Service Request Catalog module is now fully localized to support all languages that Service Manager comes with. HP SM 9.31 also provides four localized language packs for the mobility module – German, Spanish, French and Japanese.
  • Extended Support Matrix

Are you looking for more information on HP Service Manager 9.31? The recorded Vivit webinar Three Hot New Things With Service Manager 9 and ITSM is a good start. In this webinar, the presenters also discuss best practices for managing and fulfilling requests, including how to connect the Service Request Catalog with change management. The webinar includes a video, the presentation in PDF and a Q&A.


Have a nice day,

Michael Pott


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About the Author


Michael Pott is a Product Marketing Manager for HPE ITSM Solutions. Responsibilities include out-bound marketing and sales enablement. Michael joined HP in 1989 and has held various positions in HP Software since 1996. In product marketing and product management Michael worked on different areas of the IT management software market, such as market analysis, sales content development and business planning for a broad range of products such as HP Operations Manager and HP Universal CMDB.

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