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Consumerize the IT experience: Keep users coming back – Industry webcast

‎08-25-2014 10:44 PM - edited ‎08-29-2014 01:20 PM

Guest post by Sherry Ramm, ITSM Marketing Consultant


The “Age of the Consumer” is here and is affecting IT in a big way. Enterprise users are becoming more demanding. They want more relevant products and services delivered with faster speed. With the advent of cloud, SaaS and Internet shopping, users have come to want and expect an ‘Amazon-like’ experience when they buy.


They want to self-serve, and shop with the same ease, choices, insight and response they’ve come to love on the Internet. They are empowered by cloud-based services that offer Always-On availability. And when users don’t get this level of service internally, they often bypass IT and get what they need on their own. As a result, Shadow IT has created the critical issues of governance, budget and overall control forcing a new world order and IT is responding.  


Most IT shops are shifting to meet these expectations by transforming into a true service broker. They’re planning solutions that will provide users with a central portal, single catalog, automated ordering, and self-serve IT support.

So, the burning question today is not so much if change needs to happen, but HOW to best accomplish it, without disruption to your current business.


What’s the best way for you to provide a consumerized online shopping experience? One that delivers the right services to the right people at the right time? How can you most efficiently provide a service catalog that will be a completely unified experience for users?


Find out how on how in this comprehensive webcast, Consumerize the IT experience: Keep users coming back. You’ll hear about the best practices and leading technologies to help you create an organization with less shadow IT and more relevant IT for your users. 

Join us on September 11, 2014 at 10:00 a.m. PT to learn about best practices and leading technologies how to:

• Transform your IT organization into a true IT service broker
• Enable rapid service delivery by providing self-service to your enterprise users
• Identify the immediate impact of a fully-integrated services framework
• On-ramp these new capabilities for free, with no disruption to your current systems  



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