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HP ITSM Gets Social!

HPITSM ‎11-19-2012 03:35 PM - edited ‎09-25-2015 09:49 PM

"Social media is the new 800 number. Make sure you're answering those calls." Dharmesh Shah


As a modern channel of communication, it behooves all of us technology nuts to take advantage of the many benefits of social media. In observing the infinite amount of real time conversations made possible through virtual communication platforms like Facebook and Twitter, it’s clear to HP ITSM that we live in a world run by social media. 


HP ITSM is now very much a part of that world thanks to HP Service Anywhere. Brought to you by the same geniuses that designed Service Manager, Service Anywhere is built upon existing HP ITSM expertise to provide the ultimate SaaS ITSM solution. On top of meeting customer expectations through new features such as codeless configuration and seamless upgrades, Service Anywhere also offers cutting edge social collaboration, which has propelled HP ITSM communications into the future.


Service Anywhere’s social collaboration feature provides the ITSM industry a modernized product suited to different kinds of work performance styles. Visual cues and workflows allow for multiple, simultaneous sessions of sharing and recording advice communications, and offer the ability to direct conversation threads to the appropriate system help desk. By focusing dialogue across the range of service desk processes, Service Anywhere reduces call escalations by immediately engaging the right representatives to resolve the issue at hand, which in turn can improve first call resolution (FCR) rates and drastically shorten handling times.


“More companies are discovering that an über-connected workplace is not just about implementing a new set of tools — it is also about embracing a cultural shift to create an open environment where employees are encouraged to share, innovate and collaborate virtually.”


This direct, synchronized and constant communication will propel you, as a HP ITSM customer, into the future, right alongside the ever-evolving world of social media.


Stay social with us @HP ITSM!

About the Author


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