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HP ITSM: Meet the partners at HP Discover

Yvonne_Bentley ‎12-04-2013 12:38 PM - edited ‎10-04-2015 09:29 PM

HP Discover. It’s all about building a better enterprise, together. Our HP ITSM Independent Software Vendor (ISV) partners can be an integral part of the equation that produces your unique business solution. Be sure to stop by their booths and experience all they have to offer in Barcelona!  May we recommend…




Biomni – Booth #468


Biomni provides a compelling premium service catalog offering (Front Office for HP) for customers who demand more than our standard catalog offering(s) can provide for HP Service Manager. Biomni is also recommended for users in need a standalone service catalog that can integrate, out-of-box, with multiple HP/non-HP software products and hybrid services.  With Front Office for HP a customer can:  

1) Build a unified enterprise self-service portal with many out of the box connectors.

2) Integrate various disparate (hybrid) services (including non-HP business applications) behind one   



As recognized leaders in the service catalog software space, Biomni’s offering has many strong differentiators that set them apart, such as:

  • Cutting edge UI, focused on the business user utilizing an App Store and Panel of Panels approach
  • Easy administration and full customization, utilizing drag and drop design and configuration of  UI, processes and client themes
  • A Robust request fulfillment engine built into the catalog itself and can also invoke many different systems to fulfill a single request 
  • A common Service Catalog and Services for multiple clients, with the flexibility (and security) to create variants for services that can apply to a number of clients or one specific client



Compello – Booth #463


Compello provides end to end business intelligence solutions to HP Project & Portfolio Management (PPM) customers. Their software product, Project & Portfolio Intelligence (PPI), is a plug-and-play business intelligence platform that can be installed on top of the following HP PPM modules:

  • Demand Management
  • Proposal Management
  • Project Management
  • Portfolio Management
  • Resource Management
  • Workload Management
  • Time Management
  • Financial Management



EMERSON (formerly Aperture/Avocent) – Booth # 694


Emerson provides enterprise software solutions enabling organizations to manage the physical infrastructure of their data centers, thereby extending the reach of HP Asset Manager’s software solution. They supplies actionable information that helps organizations to make better business decisions. By re-architecting existing monitoring and management solutions into an integrated, comprehensive platform, Emerson Network Power is leading the way in the growing Data Center Infrastructure Management (DCIM) market. The company brought together an end-to-end, real-time data center intelligence solution, which can provide a data center manager with visibility extending from the IT equipment to the power, cooling, and supporting infrastructure, all in a single user interface.  Emerson is now poised to revolutionize the data center industry with planned rollout this year of its Trellis™ platform, the industry’s first holistic infrastructure management solution.




EView Technology – Booth #467


EView Technology, Inc. specializes in software and services that enable businesses to lower cost and risk while making IT Enterprise Management easier.  They are globally recognized for their software products which integrate IBM Mainframe and AS/400 (iSeries) servers into HP Operations Manager, OMi, DDMA, and Universal Discovery/UCMDB   With over 700 licenses, EView Technology is used in 35+ countries worldwide. 

EView Technlogy competencies include:

  • HP Operations Manager
  • HP OMi
  • HP Universal Discovery
  • IBM zSeries and iSeries operations management, monitoring, and discovery
  • IBM Operating Systems
  • Microsoft System Center Operations Manager (SCOM)



KnowledgeBroker – Booth #483


KnowledgeBroker's KnowledgeBase for Desktop Computer Support improves Help Desk efficency, increases first call resolution rates, reduces inbound call volume with end user self-service and supports ITIL and KCS compliance.


The KBI KnowledgeBase, a Desktop Computer Support Database for HP Service Manager and HP Service Anywhere, contains thousands of immediate, out-of-the-box answers to commonly asked questions about Desktop and Internet applications. This powerful database is fully integrated with both HP ITSM solutions.


Used by Help Desk Analysts and End users for self-service, the KBI KnowledgeBase saves time, cuts costs, streamlines the support process and supports KCS and ITIL compliance. KnowledgeBase content is a key Help Desk component for resolving problems with computer software efficiently and effectively.




Westbury IT Services – Booth #440


Westbury is a leading provider of operational reporting solutions for IT Organizations and represents enterprise customers around the globe. The company pioneered the principle of Service Management Intelligence, which puts the power of self-service reporting in the hands of process owners, IT managers, decision-makers, and those that need it most. Westbury's certified solutions enable IT organizations to drive continuous improvement of their service delivery capabilities, which results in increased insight into the value of IT for the business, more efficient and effective IT processes, and higher customer satisfaction. Its SMI Suite is an integrated ITSM reporting platform that transforms data into meaningful information and improves processes and performance. 




Xtraction Solutions – Booth #560


Xtraction is a powerful universal (cross-HP SPM Software and beyond) business user self-help real-time reporting tool that provides access to data trapped within application databases. It then presents the data as useful, business oriented information that supports real-world use cases. Xtraction allows the non-technical end-user to quickly create and design dashboards via drag-and-drop, and provide easy drilldown interaction to the underlying data. Xtraction not only greatly reduces the design time associated with reporting, but also the dependence upon technical staff and specific knowledge of reporting tools.  Views can be built from multiple data sources to allow cross - referencing of information and deliver valuable insight to problems and trends. Xtraction will elevate your capabilities to measure your performance, so you can concentrate on improving and managing delivery of service.


We hope you enjoy meeting our friends. If you’re not yet registered for Barcelona it is not too late! Register now.  We will be tweeting and blogging live from the event so please be sure to follow us at @HPITSM and stay tuned right here on the blog!


For all things HP ITSM please visit

About the Author


A 25+ year veteran of HP, Yvonne is currently a Senior Product Manager of HP ITSM software including HP Service Anywhere and HP Service Manager. Over the years, Yvonne has had factory and field roles in several different HP businesses, including HP Software, HP Enterprise Services, HP Support, and HP Imaging and Printing Group. Yvonne has been masters certified in ITIL for over 10 years and was co-author of the original HP IT Service Management (ITSM) Reference Model and Primers.

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