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IT Service Management for the cloud - new business white paper

Michael Pott (michael_pott) ‎04-23-2012 06:55 AM - edited ‎09-27-2015 07:42 PM

The cloud promises creation and delivery of services being as easy as never before, and businesses are moving toward multi-sourcing and a hybrid delivery model, where services and service components are built from internal and external sources to create standardized service catalogs. But this is only one face of the same coin; on the other one the cloud comes with more complexities that need to be addressed with the right IT Service Management solution.

 

The business white paper "Bridge the gaps between IT, cloud service providers, and the business" answers fundamental questions relevant to the journey of becoming an IT technology organization that can support your business in the age of cloud:

 

  • Should IT leaders reinvent themselves, yet again?
  • Can you move to a hybrid delivery environment smoothly?
  • What can a successful ITSM implementation do for you?
  • How do you make the service-centric model really work?
  • Why is it important to find the right ITSM partner?

Do you want to learn more about the above? The white paper is available here (see the tab "Resources"->"White papers").

 

As always, I am also keen on getting your thoughts on the cloud and ITSM.

 

Have a nice day,

Michael Pott

 

 

 

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About the Author

michael_pott

Michael Pott is a Product Marketing Manager for HPE ITSM Solutions. Responsibilities include out-bound marketing and sales enablement. Michael joined HP in 1989 and has held various positions in HP Software since 1996. In product marketing and product management Michael worked on different areas of the IT management software market, such as market analysis, sales content development and business planning for a broad range of products such as HP Operations Manager and HP Universal CMDB.

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