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ITIL certification of ITSM products: should you care?

‎01-10-2013 01:43 PM - edited ‎09-27-2015 06:22 PM

There has been a constant amount of lively debate about the relevance of adopting ITIL methodology for IT Service Management lately. While there are new and innovative methodologies such as DevOps challenging the prevalence of the ITIL methodology, we need to realize that different industries have different constraints, which is likely to make ITIL relevant to a large number of industries for years to come.


As companies look for suppliers to help them increase their efficiency in managing IT Services, it is increasingly important that they make sure the ITSM tool they select will enable them to go through this maturity evolution. Most of the tools on the market have some very comprehensive development tools allowing them in theory to do everything. I argue that an objective, neutral and rigorous certification such as Pink Elephant is the best guarantee to make sure all the necessary ITIL processes are implemented and deliver the expected returns.


We know how important this certification is, and today I am happy to announce that HP Service Manager 9.3 (the latest shipping version) just received its certification for 12 ITIL processes. This puts it in the top league of ITSM vendors, as can be seen on the official PinkVERIFY site.


More specifically, HP Service Manager 9.3 achieved certification for the 12 following ITIL processes:

-          Availability Management

-          Change Management

-          Event Management (together with HP Operations Manager i 9.2)

-          Incident Management

-          Knowledge Management

-          Problem Management

-          Release and Deployment Management

-          Request Fulfillment

-          Service Asset and Configuration Management

-          Service Catalog Management

-          Service Level Management

-          Service Portfolio Management


We are pleased about this certification because it shows continued leadership of HP ITSM and our ability to serve the most demanding customers.


Achieving this certification is important; however, we also need to make sure that those certified processes are used in real life by real customers. I will address the importance of real life uses in my next post.


I would love to hear from you, have you used these processes? How was your experience? Leave your response in the comments section below to continue the conversation with others. 


Jacques Conand

HP ITSM Product Line Director

About the Author


Jacques Conand is the Director of ITSM Product Line, having responsibility for the product roadmap of several products such as HP Service Manager, HP Asset Manager, HP Universal CMDB, HP Universal Discovery and the new HP Service Anywhere product. Jacques is also chairman of the ITSM Customer Advisory Board, ensuring the close linkage with HP's largest customers.

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