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ITSM, Service Desk, and Chargeback

chuck_darst ‎09-19-2013 02:11 PM - edited ‎09-20-2015 07:50 AM

What do Asset Chargeback and the Service Desk have in common? Plenty, starting with the rise of automated self-service request fulfillment. Do you need to allocate costs for requests? What if the service/item requested has embedded costs or is provided via a third party? Another related intersection starts earlier when evaluating options in a service portfolio and a service catalog.


But, that is not what I want to briefly discuss today. What I wanted to briefly promote are a pair of upcoming web events! Actually, Vesna will talk about some of the above, see below for more details.


Chargeback and showback for successful cloud  


September 25, 2013 @ 10am PT / 1pm ET 


Vesna Soraic will discuss how cloud computing has changed the business of IT, offering new choices to the line of business (LOB). In some cases your LOB customers will choose between IT or public services and even if they do not go to the public cloud for security reasons, your IT organization will still be compared to public cloud service costs.


During this event we will discuss and demonstrate:
• Chargeback and show back
• Role-based cost control
• Importance of simplicity for chargeback solution


Get today’s service desk without compromise

September 26, 2013 @ 10am PT/1pmET


Scott Knox and I will cover the different deployment and licensing models – specifically subscription pricing now available for HP Service Manager (on-premise). We will also look at new capabilities in the new HP Service Manager 9.32 release that have been covered recent in posts. The combination is effectively What’s New in Service Manager. Scott will run a demo of 9.32 and we’ll also take Q&A. All of this in approximately 30 minutes!


These are both on the Brighttalk platform which streams over the internet. Recordings are usually posted within a few hours of the live event. For more information, a good jumping off point is


Please join us!


About the Author


HPE IT Service Management Product Marketing team manager spanning our solutions for the service desk, asset mngt, CMS, and more. My background is engineering and computer science in the networking and telecom worlds. As they used to say in Telcom, "the network is the business" (hence huge focus on service management). I always enjoyed working with customers and on the business side of things, so here I am in ITSM marketing.

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