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Self-service strategies that put service relationship management into hyperdrive

‎05-05-2014 12:57 PM - edited ‎05-30-2014 10:46 AM

Join us for a thought-provoking webcast with Forrester and HP.

 

On July 15 at 10:00 am PT, a leading analyst firm Forrester and HP will host a webcast on the topic of: Self-service strategies that put service relationship management into hyperdrive. 

 

Register now to attend this important thought-leadership event.

This is your opportunity to hear leading Forrester analyst, Eveline Oehrlich, VP, Research Director serving Infrastructure & Ops Professionals and Joseph Kim, Director at HP Software and Propel Business leader, to discuss new developments in self-service management technologies and processes. These new developments will help the business keep up with the blazing speed of self-service demands. 

During this webinar they will explore how demands from the business to consume and receive business and technology services will undergo unprecedented change in the next decade. This shift is being sparked by:

  • The need to extend business processes to new digital channels
  • Reinvent legacy business processes for customer engagement
  • Make operational business process more transparent and frictionless.

 

Although the pace for business and technology services is accelerating, the pace of self-service and service relationship management technologies and internal process skills has not.

 

If you are involved with the self-service or service management in your organization, you will not want to miss this forward thinking event.

 

Learn about how the newest strategies and solutions are helping revamp service catalogs and self-service portals and increase reach for automation solutions to finally meet the need of business enablement demand.

 

Register to attend and learn:

• Why you must shift your self-service strategy and how to make that shift to enable your customers
• How and what the key steps are that you need to consider
• How an automated solution can accelerate your efforts

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About the Author

VesnaS

Vesna is the senior product marketing manager at HP Software. She has been with HP for 13 years in R&D, product management and product marketing. At HP she is responsible for go to market and enablement of the HP IT Performance Suite products.

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