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Service Manager (SM) 9.31: How Process Designer for Change Now Manages Tasks

HPITSM ‎06-18-2013 02:25 PM - edited ‎09-25-2015 10:21 PM

Just when you thought your Service Manager (SM) 9.31 couldn't get better, it has! We are proud to announce the release of Change Task Planner, formerly known as Task Editor, now available in Process Designer Content Pack 9.30.2. With this new functionality there’s no need to waste valuable time doing the same thing twice, you can now create a reusable plan in for the work required to perform a change to your system. Tasks can be added to a change model or you can utilize the Change Task Planner to plan change tasks in the change record. Parallel and sequential tasks can now be defined, giving you a clear view on what the future holds. You’ve also got significantly more control and can determine when tasks are created, when they become active, and when they must be closed before the workflow can advance. You’ll have the support of adding conditions for task creation by using the condition editor embedded in the Change Task Planner, in addition to the ability to create mandatory tasks in the change model.



Let’s put the change task planner to the test! Consider the migration of a mailbox application you’ve carried out in the past. You had to work to integrate several teams, through several meetings. Each team had to include their own request (even if they didn’t “own” the ticket) in the reporting service, thereby creating confusion with several tickets. But with the new change task planner, you can use a standard change to create a change model, allowing you to more efficiently track the progress of the change. From the task planner’s new graphical interface you can also create, edit and delete tasks. 


Here at HP, we’re going crazy over the new Change Task Planner for Service Manager (SM) 9.31. It’s available on the HP Live Network in the Process Designer Content Pack 9.30.2 and we encourage you to give it a whirl.

Be sure to let us know how it goes by posting a comment below or tweet us at @HPITSM and enjoy the upgrade!


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chuck_darst on ‎07-02-2013 03:12 PM

This is great stuff and very timely. A new HP Live Network content pack has just been released with Process Designer for Service Manager's Help Desk processes. You can see the announcement and download the bits via


You probably have to sign in to download or maybe even see the announcement. HP Passport access is what is required.

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